FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Lead daily retrieval operations, ensuring teams hit quality, turnaround time, and productivity goals.
- Monitor queues, volumes, and workflow health, adjusting plans as conditions change.
- Own execution during busy periods, escalations, and unexpected challenges to ensure continuity of operations and timely delivery.
- Keep inventory moving by setting clear priorities and delegating execution through the team, proactively flagging risks early before they escalate.
- Manage and support team members with a strong emphasis on coaching, vendor performance management, and career development opportunities.
- Provide regular feedback through one-on-ones, side-by-side coaching, and ongoing check-ins.
- Foster an environment where expectations are clear, support is accessible, and team members are positioned for success.
- Partner on hiring, onboarding, and training to build strong, engaged teams.
- Use performance data and team feedback to identify opportunities to improve operational effectiveness.
- Support process changes, system updates, and new workflows by guiding teams through adoption.
- Share best practices to improve consistency and efficiency in day-to-day operations.
- Support translating improvement ideas into practical, sustainable changes.
- Serve as an operational point of contact for assigned clients and internal partners.
- Communicate clearly and proactively with stakeholders about performance and priorities.
- Work closely with cross-functional teams such as Business Intelligence, Product, and Client Success.
- Participate in projects and working groups that support the advancement of retrieval operations.
Requirements
What you’ll need- Bachelor’s degree in a related field or equivalent practical experience.
- 4+ years of related professional experience, including at least 2 years in a people leadership or supervisory role.
- Working knowledge of provider record retrieval processes.
- Experience leading frontline, production-based operations with close involvement in daily execution.
- Demonstrated ability to coach, develop, and retain high-performing teams.
- Strong organizational, problem-solving, and decision-making skills with attention to detail.
- Ability to balance accountability with empathy, particularly during high-volume or high-pressure periods.
- Collaborative leadership style with strong interpersonal and communication skills.
- Comfort prioritizing and adapting in a fast-paced, team-based environment.
- Experience using data to guide decisions, manage KPIs, and set operational priorities.
- Proven track record driving process improvements and supporting change adoption.
- Ability to delegate effectively while setting clear expectations and maintaining oversight.
- Proactive approach to identifying risks and addressing issues early.
- Flexibility to work outside standard hours as needed and travel up to 10%.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
provider record retrieval processesdata analysisKPI managementprocess improvementworkflow managementperformance managementoperational effectivenessteam coachingdelegationchange management
Soft Skills
leadershiporganizational skillsproblem-solvingdecision-makinginterpersonal skillscommunication skillsempathyadaptabilityproactivityteam collaboration
Certifications
Bachelor’s degree