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Datavant

Client Success Manager

Datavant

. Maintain a defined engagement cadence based on account tier, including proactive outreach and expansion discussions.

Posted 5/6/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact
  • Maintain a defined engagement cadence based on account tier, including proactive outreach and expansion discussions.
  • Build multi-threaded relationships across legal, operations, and administrative stakeholders.
  • Drive organic expansion within the installed base by increasing net new users and locations.
  • Ensure account plans include clear expansion paths.
  • Onboarding training and adoption milestones tied to new carrier launches.
  • Drive improvements that increase utilization of all products within scope and client satisfaction.
  • Identify cross-sell opportunities for Field Sales and within assigned clients for ancillary services.
  • Weekly, monthly, and quarterly reporting on portfolio health, enablement progress, expansion plays, and segment scorecards.

Requirements

What you’ll need
  • Bachelor’s degree or equivalent experience; 5+ years of sales/client growth leadership experience, ideally in legal, insurance, or records/health-information services.
  • Strong analytical and operating rigor: ability to manage GRR/NRR, adoption metrics, pipeline metrics, and CRM reporting (Salesforce preferred).

Benefits

Comp & perks
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
sales leadershipclient growthanalytical skillsoperating rigorpipeline metricsadoption metricsCRM reporting
Soft Skills
relationship buildingproactive outreachcommunicationcollaborationclient satisfaction
Certifications
Bachelor’s degree