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About the role
Key responsibilities & impact- Lead all aspects of Provider Centralized Service Delivery Operations
- Manage new business implantations, work forecasts, people hiring and team
- Establish and execute new processes for increase efficiencies
- Build and develop a high-performing leadership team, including multiple Vice Presidents and their teams
- Ensure excellent client service and retention through operational rigor, management, and continuous improvement
- Partner with cross-functional teams (Commercial, Product, Finance, Transformation) to evolve and scale service delivery models, including automation and offshore expansion
- Monitor teams performance using KPIs and scorecards, drive accountability, and implement performance plans to address underperformance
- Create a culture of high engagement, transparency, and accountability
- Regularly engage with senior client stakeholders to foster trusted relationships and enable joint success
- Champion security, compliance, and patient privacy in all aspects of service delivery
- Represent Datavant in industry forums and regulatory discussions as a thought leader in ROI services.
Requirements
What you’ll need- 15+ years in healthcare operations, health information management (HIM), ROI services, or related fields
- 10+ years in executive leadership, including oversight of large teams (2,000+), direct reports, and multi-site delivery
- Deep understanding of Provider environments, compliance regulations (e.g., HIPAA), and healthcare workflows
- Demonstrated strength in management and delivering high-value service outcomes
- Expertise in developing and executing organizational strategies and leading transformation at scale
- Proficiency with operational KPIs and continuous improvement frameworks (Lean, Six Sigma, etc.)
- Collaborative leadership style with ability to influence cross-functionally and align teams toward shared outcomes
- Bachelor's degree required; MBA or advanced degree preferred.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
healthcare operationshealth information managementROI servicesoperational KPIsLeanSix Sigmaorganizational strategiestransformation at scaleprocess improvementperformance management
Soft Skills
leadershipcollaborative leadershipinfluenceteam alignmentclient serviceengagementtransparencyaccountabilityrelationship buildingmanagement
Certifications
Bachelor's degreeMBAadvanced degree