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About the role
Key responsibilities & impact- Establish and lead the strategic workforce planning discipline for the Provider Business Unit
- Define the long-term workforce strategy, balancing demand forecasts, staffing capacity, productivity, and cost efficiency
- Serve as the primary architect for workforce planning processes and governance
- Collaborate with the Business Intelligence Team to develop and improve the WFM Solutions Suite
- Regularly analyze and communicate capacity and productivity trends and performance metrics
Requirements
What you’ll need- 8+ years of relevant experience in leading workforce management and capacity planning
- Bachelor's degree in Business or a related field required; MBA is a plus
- Proven ability to develop and lead a workforce planning function at a company with ≥1,000 personnel
- Experience working with business intelligence teams to develop and optimize integrated volume and capacity forecasting models
- Proven success partnering with executive teams to translate data into workforce strategy
- Exceptional written and verbal communication skills; experience presenting to and influencing senior and executive management
- Strong business acumen and analytical skills, including data analysis, data visualization tools and software, and reporting
- Ability to lead through influence in a distributed and matrixed environment
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Paid time off
- Remote work
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
workforce managementcapacity planningdata analysisdata visualizationreportingforecasting modelsstrategic workforce planningproductivity analysisperformance metrics
Soft Skills
communication skillsleadershipinfluencingcollaborationbusiness acumenanalytical skills
Certifications
Bachelor's degreeMBA
