Customer Service Specialist

Datavant

Customer Service Specialist providing customer support via SalesForce for Ontellus clients. Engaging in clear communication and ensuring a seamless experience while upholding company values.

Posted 4/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $23 per hourWebsite

About the role

Key responsibilities & impact

Provide Excellent Customer Service
Assist customers via SalesForce across multiple communication channels (phone, email, and chat), ensuring their questions and concerns are addressed promptly and accurately while also meeting or exceeding key performance indicators (KPIs)
Effective Communication
Engage in clear, courteous, and professional communication with customers and colleagues to facilitate understanding and resolve inquiries efficiently.
Collaborate with Team Members
Work closely with colleagues to share knowledge, identify solutions, and improve overall service quality.
De-escalate Challenging Situations
Use patience and empathy to de-escalate difficult customer interactions and guide them toward positive solutions.
Escalate Cases When Necessary
Recognize when issues need to be escalated to other departments or higher-level support, following established protocols to ensure a seamless customer experience.
Cross-sell/Upsell Opportunities
Identify and capitalize on appropriate opportunities to cross-sell or upsell services that align with customers' needs and enhance their experience.
Attention to Detail
Ensure accuracy and attention to detail in all customer interactions to deliver quality work.
Time Management
Efficiently manage time and prioritize tasks, following through on assignments with some supervision as needed.
Adhere to Company Culture & Policy
Demonstrate alignment with company values, contributing to a positive, supportive, and growth-oriented environment. While adhering to company policy.
Leverage Technology Tools
Utilize Microsoft 365, SalesForce, RingCentral, and remote desktops to perform duties efficiently and effectively.
Compliance & Confidentiality
Adhere to company policies regarding Protected Health Information (PHI) and HIPAA, maintaining strict confidentiality and compliance.

Requirements

What you’ll need

Education: High school diploma or equivalent required; Bachelor’s degree preferred.
Previous experience in a customer service or customer support role, ideally within a service-focused company (e.g., legal or medical sector).
Experience with remote desktop tools, SalesForce, and Microsoft 365 is highly desirable.

Benefits

Comp & perks

Datavant is committed to a work environment free from job discrimination
Equal Employment Opportunity employer

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceSalesForceremote desktop toolsMicrosoft 365cross-sellingupsellingattention to detailtime managementde-escalation techniquescompliance

Soft Skills

effective communicationcollaborationpatienceempathyproblem-solvingorganizational skillscustomer engagementadaptabilityconflict resolutionteamwork