Manager, Client Success

Datavant

Manager, Client Success at Datavant overseeing client operations and ensuring satisfaction in healthcare data solutions. Building trusted relationships and managing account managers for operational excellence.

Posted 4/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $148,000 - $185,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned clients, managing day-to-day needs and ensuring smooth delivery of services.
Lead and coach a team of account managers that service Datavant customers to ensure meeting format, communication and reporting are consistent. Serve as a key escalation point for issue resolution.
Develop a trusted advisor relationship with strategic accounts, overseeing execution across client engagements, including implementation, forecasting, project tracking, and issue resolution.
Collaborate with internal teams (sales, operations, product) to ensure alignment between client goals and Datavant’s solutions.
Support client success planning and identify opportunities to expand client engagement through additional products or services.
Partner with Client Success leadership to escalate and resolve complex client challenges.
Track and report on client performance metrics and service level agreements.
Help define and implement best practices for account management, reporting, and client communication.
Stay informed about industry trends and competitive developments to help guide clients effectively.
Learn the systems, processes, and technologies that support client delivery and actively suggest process improvements.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
6+ years experience in client management, account management, or customer success roles
Experience working in the healthcare insurance and/or healthcare audit industry required
Demonstrated ability to prioritize and manage multiple projects at a time while paying strict attention to detail
Experience leading or mentoring team members.
Strong communication and presentation skills, with the ability to manage relationships across client and internal teams.
Demonstrated success in delivering client-focused solutions that meet business needs.
Excellent problem-solving, organization, and analytical skills.
Proficiency in project management and data tools.
Collaborative, flexible, and able to adapt quickly in a fast-paced environment.
Strong judgment and ability to manage competing priorities effectively.
Demonstrated ability to work within a diverse work group environment
Willingness to travel up to 15% of the time

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client managementaccount managementcustomer successproject managementdata analysis

Soft Skills

communicationpresentationproblem-solvingorganizationanalyticalcollaborationflexibilityadaptabilityjudgmentrelationship management

Certifications

Bachelor’s degree