Manager, Client Success
Datavant
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $148,000 - $185,000 per year
About the role
- Serve as the primary point of contact for assigned clients, managing day-to-day needs and ensuring smooth delivery of services.
- Lead and coach a team of account managers that service Datavant customers to ensure meeting format, communication and reporting are consistent. Serve as a key escalation point for issue resolution.
- Develop a trusted advisor relationship with strategic accounts, overseeing execution across client engagements, including implementation, forecasting, project tracking, and issue resolution.
- Collaborate with internal teams (sales, operations, product) to ensure alignment between client goals and Datavant’s solutions.
- Support client success planning and identify opportunities to expand client engagement through additional products or services.
- Partner with Client Success leadership to escalate and resolve complex client challenges.
- Track and report on client performance metrics and service level agreements.
- Help define and implement best practices for account management, reporting, and client communication.
- Stay informed about industry trends and competitive developments to help guide clients effectively.
- Learn the systems, processes, and technologies that support client delivery and actively suggest process improvements.
Requirements
- Bachelor’s degree or equivalent experience
- 6+ years experience in client management, account management, or customer success roles
- Experience working in the healthcare insurance and/or healthcare audit industry required
- Demonstrated ability to prioritize and manage multiple projects at a time while paying strict attention to detail
- Experience leading or mentoring team members.
- Strong communication and presentation skills, with the ability to manage relationships across client and internal teams.
- Demonstrated success in delivering client-focused solutions that meet business needs.
- Excellent problem-solving, organization, and analytical skills.
- Proficiency in project management and data tools.
- Collaborative, flexible, and able to adapt quickly in a fast-paced environment.
- Strong judgment and ability to manage competing priorities effectively.
- Demonstrated ability to work within a diverse work group environment
- Willingness to travel up to 15% of the time
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client managementaccount managementcustomer successproject managementdata analysis
Soft Skills
communicationpresentationproblem-solvingorganizationanalyticalcollaborationflexibilityadaptabilityjudgmentrelationship management
Certifications
Bachelor’s degree