Enterprise Account Manager

Datavant

Enterprise Account Manager responsible for managing post-sale relationships with strategic insurance carrier clients. Focused on retention, growth, and customer success at healthcare data logistics company.

Posted 4/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary post-sale relationship owner for assigned strategic insurance carrier clients.
Develop and maintain trusted relationships with executive leadership, claims operations leaders, and key operational stakeholders.
Maintain comprehensive stakeholder maps and influence strategies to strengthen long-term partnerships and reduce churn risk.
Lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) while ensuring alignment on performance, priorities, and next steps.
Drive strategic account planning sessions to support retention, growth, and executive engagement.
Protect revenue through proactive retention management: monitor health indicators, surface risks early, and drive mitigation plans with clear ownership and timelines.
Escalate issues effectively and coordinate internal resources to restore service confidence and prevent revenue loss.
Ensure renewal readiness through documented account plans, executive sponsorship, and performance reporting.
Lead client enablement initiatives designed to accelerate onboarding, increase adoption, and maximize ongoing utilization across Ontellus products and services.
Develop and execute customer success plans tied to measurable outcomes, including time-to-first-value and adoption milestones.
Partner with Product/Ops/Support to remove workflow friction and improve client experience where it impacts adoption and retention.
Drive revenue expansion within the installed base through new users, locations, and upsell aligned to carrier needs and value realization.
Partner with Field Sales to transition qualified opportunities and maintain joint accountability for results.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience.
Minimum 5+ years in enterprise account management, customer growth, or strategic client-facing roles (experience working with insurance carriers, legal services, or claims-related industries preferred).
Demonstrated success managing executive relationships and navigating complex, multi-stakeholder enterprise accounts.
Proven track record improving retention and driving expansion within existing customers (users/locations/product growth).
Strong analytical and operating rigor; comfortable with GRR/NRR concepts, pipeline metrics, and CRM reporting (Salesforce preferred).

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer growthstrategic client engagementretention managementanalytical skillsoperating rigorpipeline metricsCRM reporting

Soft Skills

relationship managementinfluence strategiescommunicationproblem-solvingcollaborationleadership

Certifications

Bachelor’s degree