Datavant

Enterprise Account Manager

Datavant

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $85,000 - $90,000 per year

About the role

  • Serve as the primary post-sale relationship owner for assigned strategic insurance carrier clients.
  • Develop and maintain trusted relationships with executive leadership, claims operations leaders, and key operational stakeholders.
  • Maintain comprehensive stakeholder maps and influence strategies to strengthen long-term partnerships and reduce churn risk.
  • Lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) while ensuring alignment on performance, priorities, and next steps.
  • Drive strategic account planning sessions to support retention, growth, and executive engagement.
  • Protect revenue through proactive retention management: monitor health indicators, surface risks early, and drive mitigation plans with clear ownership and timelines.
  • Escalate issues effectively and coordinate internal resources to restore service confidence and prevent revenue loss.
  • Ensure renewal readiness through documented account plans, executive sponsorship, and performance reporting.
  • Lead client enablement initiatives designed to accelerate onboarding, increase adoption, and maximize ongoing utilization across Ontellus products and services.
  • Develop and execute customer success plans tied to measurable outcomes, including time-to-first-value and adoption milestones.
  • Partner with Product/Ops/Support to remove workflow friction and improve client experience where it impacts adoption and retention.
  • Drive revenue expansion within the installed base through new users, locations, and upsell aligned to carrier needs and value realization.
  • Partner with Field Sales to transition qualified opportunities and maintain joint accountability for results.

Requirements

  • Bachelor’s degree or equivalent experience.
  • Minimum 5+ years in enterprise account management, customer growth, or strategic client-facing roles (experience working with insurance carriers, legal services, or claims-related industries preferred).
  • Demonstrated success managing executive relationships and navigating complex, multi-stakeholder enterprise accounts.
  • Proven track record improving retention and driving expansion within existing customers (users/locations/product growth).
  • Strong analytical and operating rigor; comfortable with GRR/NRR concepts, pipeline metrics, and CRM reporting (Salesforce preferred).
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer growthstrategic client engagementretention managementanalytical skillsoperating rigorpipeline metricsCRM reporting
Soft Skills
relationship managementinfluence strategiescommunicationproblem-solvingcollaborationleadership
Certifications
Bachelor’s degree