Datavant

Tier 2 Applications Analyst

Datavant

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $60,000 per year

Job Level

Junior

About the role

  • Manage routine client configurations and non-complex updates.
  • Support onboarding and integration for new clients.
  • Collaborate with internal teams to ensure configuration changes align with workflow requirements.
  • Reduces configuration errors and minimizes rework.
  • Maintains system reliability through standardized procedures.
  • Define and execute configuration specifications for new and existing customers.
  • Collaborate with Sales, Client Success, and Implementation teams to ensure a streamlined onboarding process.
  • Help create, document, and maintain configuration processes and templates.
  • Communicate key insights and findings to Operations, Product, and Client Success teams.
  • Work with Client Success and Support teams to effectively communicate any configuration updates.
  • Participate in meetings regularly with managers and cross-functional teams to assess issues and identify improvements.
  • Troubleshoot and resolve configuration issues.
  • Provide technical support to clients and internal teams for configuration-related issues or challenges.
  • Provide regular reports on configuration progress, issues, and resolutions to management and Client Success team.
  • Identify and implement improvements to configurations to enhance efficiency and reduce errors.
  • Collaborate with Product team to suggest enhancements or new features based on configuration challenges.
  • Configuration Success Rate – The percentage of configurations that are successfully deployed and meet client expectations on the first attempt.
  • Support Response Time – Average time taken to respond and resolve configuration-related support requests.
  • Customer Satisfaction – Satisfaction ratings from clients regarding the quality and timeliness of configuration updates.
  • Documentation Quality – Percentage of configurations documented fully and kept up to date.

Requirements

  • Previous experience working in application support, implementation and/or configuration roles.
  • Previous experience working within Salesforce or other CRM software.
  • Bachelor’s Degree in related field plus 1 year of experience within the industry or equivalent.
  • Strong oral, written, and phone communication skills.
  • Ability to problem-solve with a sense of urgency.
  • Strong technical aptitude and attention to detail.
  • Ability to prioritize and meet critical deadlines in a fast-paced environment.
  • Outstanding interpersonal skills with peers, superiors, customers, clients, and other partner.
  • Ability to handle private health information confidentially and in line with company policies and procedures in compliance with HIPAA.
Benefits
  • Comprehensive health, dental, and vision insurance
  • Unlimited PTO
  • Retirement savings plan
  • Flexible work arrangements
  • Opportunities for career growth and development
  • Employee wellness programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
configuration managementtechnical supporttroubleshootingdocumentationSalesforceCRM softwareconfiguration specificationsconfiguration processesconfiguration updatesconfiguration success rate
Soft Skills
communication skillsproblem-solvingattention to detailprioritizationinterpersonal skillssense of urgencycustomer satisfactioncollaborationadaptabilitytime management
Certifications
Bachelor's Degree