Datavant

Vice President, Client Success – Legal & Insurance

Datavant

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $179,000 - $224,000 per year

Job Level

Lead

About the role

  • Define and implement the overall customer success vision and strategy to ensure alignment with company goals and revenue targets.
  • Primary executive level relationship holder and executive escalation point for insurance carrier and attorney clients.
  • Lead, manage, and scale a high-performing Customer Success team, fostering a customer-centric culture and coaching team members to deliver exceptional results.
  • Develop and execute proactive strategies to reduce churn, increase customer satisfaction, and identify upsell and cross-sell opportunities.
  • Establish and monitor customer health metrics (e.g., NPS, CSAT) to identify at-risk customers and implement strategies to mitigate churn while maximizing renewals.
  • Work closely with sales, product, and marketing teams to align customer success strategies with overall business objectives.

Requirements

  • 15+ years in client success, account management, or related leadership roles, preferably in support of insurance carriers or attorneys
  • Bachelor’s Degree in Business Administration or related (MBA is a plus)
  • Proven track record of driving client retention, growth, and satisfaction at scale
  • Strong Analytical mindset, with experience using CRMs and/or client success platforms
  • Proven ability to work across organizations to ensure client goals are met.
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success strategyclient retentiongrowth strategiescustomer satisfaction metricsNPSCSATchurn reductionupsell strategiescross-sell strategiesanalytical skills
Soft Skills
leadershipcoachingcustomer-centric culturerelationship managementcross-functional collaborationcommunicationproblem-solvingstrategic thinkingteam managementexecutive escalation
Certifications
Bachelor’s Degree in Business AdministrationMBA