Clinical Documentation Specialist, Remote
Trinity Health
Salary
💰 $57,000 - $60,000 per year
Job Level
JuniorMid-Level
About the role
- Oversee regional staff and day-to-day operations at assigned locations, working to standardize operations across all cross-functional teams and departments, both internal and external to Datavant.
- Escalate customer issues, concerns, or problems proactively and in a timely manner.
- Demonstrate a solid understanding of key business financial metrics (e.g., revenue mix, revenue per business day, labor per payroll day, labor productivity standards) and use these insights to manage operations effectively.
- Maintain a comprehensive understanding of workflow processes and how to optimally use Datavant technology at all assigned field locations.
- Ensure staff are trained on new product lines and maintain a comprehensive understanding of all offerings.
- Recruit, hire, and onboard qualified staff aligned with defined job responsibilities.
- Support staff development through orientation, training, and annual competence assessments.
- Foster a service operations environment focused on customer satisfaction, service delivery excellence, and continuous quality improvement.
- Meet deadlines and respond promptly to emails, phone messages, and other requests for information.
- Administer bi-weekly payroll.
- Conduct accurate, timely, and meaningful performance reviews and appraisals, applying progressive discipline fairly and consistently in line with policies, procedures, and regulations.
- Troubleshoot equipment issues, escalating to the Help Desk when necessary.
- Uphold the company’s Code of Conduct.
- Ensure compliance with all confidentiality and security regulations, including facility policies and procedures related to medical record access and review.
- Meet with directors, administrators, or COOs to discuss service issues and resolve complaints.
- Deliver quality service to ensure member retention, including quarterly consultations with facility/site management.
- Organize and conduct monthly and quarterly business reviews with regional customers.
- Ensure monthly staff meetings and daily huddles are consistently held at each site.
- Assist the Director of Operations with day-to-day responsibilities, as assigned.
- Perform other duties as required.
Requirements
- Bachelor’s degree in business or a related field (preferred)
- RHIT or RHIA certification (a plus)
- 2 years of ROI or operational management experience in a related field (preferred)
- Knowledge of ROI and HIM services
- High school diploma or GED (required)
- Demonstrated ability to lead people and achieve defined results
- Exceptional organizational and multitasking skills to manage competing priorities
- Proven ability to analyze and resolve problems at both strategic and functional levels
- Strong written, oral, and interpersonal communication skills
- Ability to telecommute per HR requirements
- Proficiency with Microsoft Office Suite and ability to learn new software platforms
- Ability to travel as needed
