Customer Support Specialist
Datavant
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $18 per hour
Job Level
Mid-LevelSenior
About the role
- This is a Remote role (Call Center)
- Handle customer support inquiries related to medical records.
- Collaborate with patients, insurance companies, and attorneys to provide assistance.
- Document all interactions accurately in the system.
Requirements
- Comfortable working in a high-volume production environment.
- Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status.
- Documenting information in multiple platforms using two computer monitors.
- Proficient in Microsoft office (including Word and Excel).
Benefits
- Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
- Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
- Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical record processingcustomer supportdocumentationdata entry
Soft skills
collaborationcommunicationadaptabilityattention to detail