Auditing Team Lead is responsible for supporting the Auditing Supervisors in monitoring coders in quality and efficiency, serving as a resource and facilitator while assisting in monitoring quality and production of the auditing team.
Reviews rebuttals submitted by coders. Provides education to the coder if the error is correct or sends the rebuttal through the process if they agree the coder’s initial coding was correct.
Answers coding questions for assigned auditors; trending the questions to identify opportunities for additional training.
Tracks audits completed per coder to ensure coders are receiving timely feedback.
Support new hires released to the production team by being their auditor-buddy.
Conducts one on one with coders focused on quality improvement.
Assists in tracking coder KPI and quality metrics on a daily, weekly, and monthly basis.
Coaches employees who are not meeting the expectations including recommending performance improvement initiatives as needed.
Collaborates with the Quality Department to ensure 95% accuracy expectation is met.
Report trends for education opportunities in both quality and productivity to management for review and/or action.
Assists in auditing to meet the monthly production goals while maintaining quality at 95% or higher.