Own end-to-end product and technical delivery of the Datavant Connect product suite
Deeply understand our customers’ systems and workflows and how they use Datavant to achieve their goals
Provide exceptional client service and support, constantly considering ways we could better serve our customers through new features, use cases, and products.
Partner closely with Customer Success, Privacy Delivery, Go to Market, Product, and Engineering teams to not only drive customer projects forward but also to address customer feedback and improve customers’ experience with our products and services.
Identify and support automation of repeatable implementations and customer support processes.
Actively listen to customers, understand their needs, and empathize with their concerns and feedback.
Requirements
3-5 years of experience working in a healthcare or public sector role
Team-first mindset: you work well as part of a collaborative team, as well as independently.
Problem-solving skills: you are technically curious, resourceful, and get excited when confronted with a new technical problem to dig into.
Excellent organizational abilities: You are highly organized and effortlessly balance multiple projects and priorities simultaneously
Expert communicator: You have excellent verbal and written communication skills.
Dedicated customer service mindset: You love working with customers, helping them, and have excellent customer service instincts and judgment.
Benefits
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive.
We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
team-first mindsetproblem-solving skillsorganizational abilitiesexcellent communication skillscustomer service mindset