Datavail

Junior Database Administrator

Datavail

full-time

Posted on:

Location Type: Hybrid

Location: Hyderabad • India

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Job Level

Junior

Tech Stack

Oracle

About the role

  • Provide 24x7x365 DBA support.
  • To be the first point of contact for customers trying to reach Datavail Global Technical Support team via email/phone/SN ticket.
  • Make sure that all ticket related activities are performed through SN
  • Assist Datavail customers to log a ticket in Service-Now for their support request to achieve higher customer satisfaction/delight.
  • Reviewing of tickets for completeness. (Category / Priority and Description)
  • To assist the organization in achieving 25% of FCR of the overall ticket volume.
  • To communicate with On Call Datavail DBA/customers as per Datavail customer communication and escalation protocol
  • To ensure all tickets are acknowledged in time as per the defined SLA's priority in order to meet MTTA (Mean Time to Acknowledge)
  • To ensure that no ticket is part of the unassigned queue.
  • To work closely with the Shift Leads/Manager ensuring tickets are assigned appropriately & responded to within SLAs.
  • To coordinate with customers & Tier2/Tier3 DBA for planned downtimes/scheduled activities with appropriate outlook reminder including Primary DBA
  • To ensure there is a supporting ticket in SN for every issue being worked on by the Datavail Global Technical Support team.
  • Always escalate production down situation (P1) to Shift lead/Tier 3/Manager on high priority.
  • To monitor customer production/development environments using various monitoring tools.
  • Should perform all scheduled/ unscheduled tasks that are assigned by a Shift Lead/Manager for a Tier 1 DBA. In case there is any issue or understanding gap while performing a task then the immediate manager / tier 2 should be consulted with.

Requirements

  • Bachelor’s Degree
  • 1 to 2 years of IT experience
  • Good to have knowledge / experience on Oracle DBA.
  • Good analytical and problem-solving abilities.
  • Good communication skills.
  • Knowledge of Excel, PowerPoint and Word.
  • Exposure in any ticketing system is a plus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Oracle DBAticketing systemanalytical skillsproblem-solving skills
Soft Skills
communication skills
Certifications
Bachelor’s Degree