DataSnipper

Digital Customer Success Manager, SMB

DataSnipper

full-time

Posted on:

Location Type: Hybrid

Location: Amsterdam • Netherlands

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About the role

  • Onboarding & Workflow Design: Guide customers through product setup and activation, designing custom workflows that maximize efficiency. You'll build scalable onboarding programs that accelerate time-to-value and set the foundation for long-term success.
  • Data-Driven Customer Engagement: Design and execute scaled customer engagement strategies using data analytics, customer segmentation, and health scoring. Review customer usage data to identify patterns, predict risks, and proactively intervene with targeted campaigns and resources.
  • Design and Lead customer messaging: Create and deliver clear, impactful communication strategies that keep customers informed and engaged. You’ll ensure messaging is consistent, timely, and tailored to different customer segments.
  • Product Expertise: Develop deep knowledge of DataSnipper’s products and services to serve as a trusted advisor to customers. You’ll provide guidance on best practices, troubleshoot issues, and help customers leverage features to achieve their goals.
  • Discovery & Analysis: Conduct assessments to uncover process inefficiencies and automation opportunities. Use available information, dashboard analytics, and usage data to identify expansion opportunities, feature gaps, and areas where customers can achieve greater efficiency through enhanced implementation.
  • Cross-functional Collaboration: Work closely with Product, Engineering, and Data teams to translate customer feedback into technical requirements. Partner with Renewal Managers by providing data-driven insights on customer health, technical adoption metrics, and expansion opportunities to drive customer retention and growth.
  • Scaled Customer Programs: Build and manage digital-first success programs that serve hundreds of customers simultaneously. Develop automated nurture campaigns, self-service resources, webinar series, and community programs that drive adoption and value realization without requiring 1:1 engagement.

Requirements

  • Customer Experience: 2+ years in onboarding, account management, or customer success, ideally in SaaS.
  • Strong Communication Skills: Ability to explain complex technical concepts clearly to both technical and non-technical audiences, creating documentation, training materials, and enablement resources.
  • Process Improvement Mindset: Expertise in identifying inefficiencies, analyzing workflows, and implementing scalable process improvements that enhance customer experience and operational efficiency.
  • Product Knowledge: Ability to quickly learn and communicate product features and best practices to customers.
  • Collaboration: Proven track record of working cross-functionally with Renewal Managers and internal teams.
  • Discovery Skills: Skilled at uncovering customer challenges through analysis of data, active listening, and consultative questioning.
  • Project Management: Capable of managing onboarding timelines, success plans, and multiple customer priorities.
  • Analytical Mindset: Comfortable using data to identify risks, measure engagement, and inform decisions.
  • Customer-Centric Approach: Empathetic, proactive, and focused on driving adoption and long-term success.
Benefits
  • Be part of one of the fastest-growing, profitable unicorn scale-ups in the Netherlands with a global impact
  • Equity (Stock Appreciation Rights) to share the company's success and growth
  • Excellent salary package, competitive for top tech talent
  • Pension plan with a 6% contribution on top of your base salary
  • 28 vacation days per year (full-time) to support your work-life balance
  • Hybrid work model with at least 3 days onsite in our dynamic Amsterdam office
  • Daily, freshly prepared lunches by our in-house chef to keep you energized
  • NS business card for easy commuting to the office
  • Access to continuous learning and development initiatives to grow your skills
  • Engage with a vibrant international team spread across five global offices
  • Company-wide events like DataSnipper GO, where global teams come together
  • Access to OpenUp, a mental health and wellness platform supporting your wellbeing
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analyticscustomer segmentationhealth scoringworkflow designprocess improvementproject managementcustomer onboardingautomationdigital-first success programstechnical adoption metrics
Soft Skills
strong communication skillscollaborationdiscovery skillsanalytical mindsetcustomer-centric approachactive listeningconsultative questioningempatheticproactiveability to explain complex concepts