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Datasite

Product Support Specialist, Intermediate – English and Japanese Fluency Required

Datasite

. Introduce newcomers to the platform and help set it up .

Posted 4/21/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Introduce newcomers to the platform and help set it up
  • Assist customers in solving simple and complex issues
  • Train clients and their teams on the technology
  • Log requests and interactions in Salesforce Service Cloud
  • Provide insights to Product and Marketing teams

Requirements

What you’ll need
  • 3-4 years of experience in customer support
  • Degree of some sort or equivalent experience
  • Fluency in writing and speaking English & Japanese
  • Strong initiative and troubleshooting skills
  • Organizational and attention to detail skills

Benefits

Comp & perks
  • Health insurance
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
initiativetroubleshootingorganizational skillsattention to detail
Certifications
degree