Technical Project Manager – Europe
Datasite
full-time
Posted on:
Location Type: Remote
Location: Poland
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About the role
- Oversee the planning, execution, and delivery of technical projects, ensuring alignment with business objectives, timelines, and quality standards.
- Coordinate cross-functional dependencies and manage project scope, schedule, and risks.
- Foster a collaborative environment that balances project work with urgent support needs.
- Balance resources between ongoing technical projects and incoming support escalations.
- Provide regular updates to stakeholders including Product, Engineering leadership, Customer Success, and Support teams.
- Own processes for handling support escalations, including triage, assignment, tracking, and post-resolution analysis.
- Identify potential risks in technical projects and support escalation workflows.
- Use data to drive decision-making and process improvements.
- Provide technical guidance on complex support escalations and project challenges.
- Coordinate response to critical production incidents, working with the team to implement quick fixes while planning longer-term solutions through the project management process.
Requirements
- Strong technical background with professional experience in software engineering and in technical project management, technical program management, or engineering management roles
- Experience managing support escalation processes or on-call/incident response teams
- Proven track record of balancing planned project work with unplanned support/incident work
- Experience in B2B/SaaS environments where customer issues directly impact business relationships
- Experience developing cloud solutions; enterprise B2B/SaaS is a plus
- Experience working closely with Customer Success and Support teams to resolve escalated issues
- Background in establishing and optimizing support escalation processes and SLAs
- Knowledge of or previous experience with our tech stack is a plus (React/Next.js, Python/Django, PostgreSQL, Docker/Kubernetes, etc.)
Benefits
- Flexibility & Freedom: We value your work-life balance!
- Grow with Us: We invest in your development by offering financial support for further education, training, and more—because your success is our success.
- Well-being Matters: Your mental health is important! That’s why we partner with nilo.health to support you.
- Tech-Savvy Workspace: Work with the latest Apple MacBooks and cutting-edge tools to keep you ahead of the game.
- Amazing Team Culture: We believe in fun, collaboration, and meaningful connections—expect awesome team events and a culture driven by strong values.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software engineeringtechnical project managementtechnical program managementengineering managementsupport escalation processescloud solutionsB2BSaaSReactPython
Soft skills
collaborationcommunicationrisk managementdecision-makingproblem-solvingstakeholder managementresource balancingprocess improvementleadershipteam coordination