Business Operations

• Support our Head of Customer Success in scaling our client-facing teams
• Partner with the Head of Customer Success to drive operational excellence across the CS organization
• Build dashboards and analytics to monitor adoption, usage, license expansion, and at-risk accounts
• Track key metrics around ARR expansion, license adoption, and renewal health
• Create client-ready presentations on usage and other analytics
• Coordinate cross-functional efforts with Product, Sales, and Engineering
• Ensure follow-through on client escalations and internal action items
• Support recruiting, onboarding, and training for CS hires

Business Operations Associate – Client Services

Senior Business Operations Associate

Senior Business Operations Manager

Business Operations Associate

Business Operations Specialist – Japanese Bilingual

Business Operations Partner