Data Governance
EVT
InformaticaSQL
IT Governance Analyst, Mid-level
Dataside
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ITSMServiceNow
About the role
- Responsible for structuring and sustaining the operational processes and governance of the support area, with a focus on evolving the ITSM tool, designing workflows, creating metrics, and driving continuous improvement.
- Implement and review ITSM processes based on ITIL best practices.
- Maintain and evolve the ITSM tool (workflows, categories, SLAs, automations).
- Create and maintain dashboards and support performance indicators.
- Support service mapping and the construction of the service catalog.
- Promote a culture of continuous improvement and best practices within operational teams.
- Assist in the preparation of policies, work instructions and process documentation.
- Participate in process automation and data analysis projects.
- Act as a methodological reference for internal training and onboarding of new employees.
- Monitor and report support operation performance metrics to leadership.
Requirements
- Bachelor’s degree completed (IT, Engineering, Business Administration, or related fields).
- Hands-on experience with ITSM tools (e.g., Movidesk, ServiceNow, Freshservice, GLPI, Jira, etc.).
- Practical experience with ITIL and IT governance.
- Analytical ability to structure KPIs and lead action plans based on data.
- Good verbal and written communication skills, including conducting internal training.
- Ability to work with multidisciplinary teams.
- ITIL v4 Foundation certification (differential).
- Knowledge of COBIT or other governance frameworks (differential).
- Previous experience in governance or technical support process areas (differential).
- Experience with Power BI (or similar BI tools) (differential).
- Participation in ITSM reimplementation or restructuring projects (differential).
- Knowledge of automation (e.g., Power Automate, basic scripting) (differential).
Benefits
- Health allowance: monthly stipend to help cover your health insurance plan.
- Wellhub program to keep body and mind active in the way you prefer.
- Online therapy 100% covered by the company, because mental health matters.
- Online nutrition consultations, with up to 2 appointments per month.
- Life insurance with a policy value of R$125,000, providing additional security for you and your family.
- Birthday day off, because your day should be special.
- Paid time off to rest and recharge.
- Internal gamification, turning achievements into rewards and recognition.
- Educational partnerships with institutions such as FIAP, Anhanguera and Instituto Infnet to support your growth and learning.
- Technical certification bonus, recognizing and rewarding your effort to learn.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ITSMITILdata analysisKPI structuringprocess automationscriptingdashboard creationperformance metricsservice mappingworkflow design
Soft skills
communicationtrainingteam collaborationcontinuous improvementanalytical thinkingorganizational skillsleadershipmethodological reference
Certifications
ITIL v4 Foundation
