Lead Account Manager

DataRobot

Lead Account Manager responsible for customer expansion and relationship management at DataRobot. Drive renewals and upsell within existing customer accounts.

Posted 7/24/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving customer renewals and upsell opportunities within the SaaS and enterprise technology sectors, leveraging strong account management skills and a deep understanding of GenAI applications to enhance customer relationships and business growth.

Highest-signal resume keywords

10+ Years Of Quota-Carrying Sales ExperienceAccount Management In SaaSCustomer Expansion StrategiesGenAI Or Applied AI FamiliarityPipeline Development And Forecast Accuracy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningSales ForecastingCustomer Relationship ManagementUsage Trend AnalysisStakeholder Mapping

Soft Skills

Relationship BuildingCommunicationCollaboration

Tools & Technologies

DataRobot GenAI PlatformCRM Software

Industry Keywords

SaaSEnterprise TechnologyCustomer Lifecycle Management

About the role

Key responsibilities & impact

Drive in-period renewals and identify upsell opportunities by aligning the DataRobot GenAI platform and applications to evolving customer needs and business priorities.
Maintain and execute structured account plans to identify growth areas, map key stakeholders, and expand into new functional buying centers.
Own pipeline development and forecast accuracy for all existing-account opportunities; ensure CRM hygiene and visibility across sales leadership.
Partner with Technical Success Managers to monitor usage trends and re-engage underutilized accounts with targeted messaging and new application capabilities.
Deepen relationships with Director+ and technical stakeholders across lines of business to broaden account coverage and elevate DataRobot’s strategic relevance.
Serve as the single commercial point of contact following initial purchase from the Account Executive; ensure a smooth transition and maintain momentum across the customer lifecycle.

Requirements

What you’ll need

10+ years of quota-carrying sales or account management experience in SaaS or enterprise technology, with a focus on existing customer expansion; familiarity with GenAI or applied AI concepts a plus.
Bachelor's degree or equivalent experience.

Benefits

Comp & perks

Medical, Dental & Vision Insurance
Flexible Time Off Program
Paid Holidays
Paid Parental Leave
Global Employee Assistance Program (EAP) and more!