dataRain Consulting

Backend Engineer

• Architecture and Technical Refinement (Discovery → Delivery): Work alongside business stakeholders and the technical team to gather, analyze and refine requirements, translating needs into clear technical specifications (user stories, acceptance criteria, business rules, flows and integrations) and supporting the definition of the best architecture for delivery.
• Technical Backlog Management: Support the organization and technical prioritization of tasks, ensuring activities are well detailed, broken into incremental deliveries, and dependencies are mapped, reducing rework and increasing predictability.
• Solution and Standards Definition: Propose and document technical standards, architecture decisions (ADRs), API contracts and best practices (observability, versioning, integration consistency, idempotency, retries, rate limiting, etc.), ensuring scalability and maintainability.
• Continuous Collaboration and Alignment: Actively participate in agile ceremonies (refinement, planning, review), contributing to technical clarity, realistic estimates and alignment between product, operations and development.
• Quality and Security in the Development Cycle: Reinforce code review practices, automated testing, static analysis and security (OWASP, secrets management, IAM least-privilege), ensuring code quality and delivery reliability.
• Use of Generative AI with Governance: Use generative AI to enhance productivity (log analysis, test generation/validation, documentation drafting, code scaffolding and assisted refactorings), maintaining strict human review, versioning, internal standards and security practices.
• Mentoring and Technical Growth: Support the team's development through mentoring, PR reviews, design decision support and dissemination of best practices to raise the squad's technical level.
• Cloud Development: Work in AWS environments (EC2, EKS, ECR, ACM, RDS), ensuring performance, scalability and security.
• Containerization and Orchestration: Implement and manage containers with Docker and Kubernetes (administration, creating pods, services, ingress, etc.).
• Systems Integrations: Develop integrations between the virtual assistant and clients' systems using REST APIs and JSON, as well as OpenAPI/Swagger.
• Backend Development: Primarily work with JavaScript, Node.js, Promises, HTML5, CSS and TypeScript to build robust, efficient asynchronous features.
• Authentication and Security: Implement authentication with OIDC (OpenID Connect), SAML and apply secure development practices.
• API Creation and Maintenance: Develop internal and external APIs with clear, standardized documentation.
• Database Management: Create, administer and optimize relational and non-relational databases (SQL, MongoDB, RDS on AWS).
• Linux Environment: Manage and configure Linux servers, using Shell Script for automation.
• Version Control: Use Git for code versioning, continuous integration and CI/CD practices.
• Reporting Development: Create queries and reports for products and services.

Senior BackEnd Developer – JavaScript/Node, AWS

• Cloud Development: Work in AWS environments (EC2, EKS, ECR, ACM, RDS), ensuring performance, scalability and security.
• Containerization and Orchestration: Implement and manage containers with Docker and Kubernetes (administration, creating pods, services, ingress, etc.).
• Systems Integrations: Develop integrations between the virtual assistant and client systems using REST APIs and JSON, as well as OpenAPI/Swagger.
• Back-end Development: Primarily work with JavaScript, Node.js, Promises, HTML5, CSS and TypeScript to build robust, efficient asynchronous functionality.
• Authentication and Security: Implement authentication with OIDC (OpenID Connect), SAML and apply secure development practices.
• API Design and Maintenance: Build internal and external APIs with clear, standardized documentation.
• Database Management: Create, administer and optimize relational and non-relational databases (SQL, MongoDB, RDS on AWS).
• Version Control: Use Git for code versioning, continuous integration and CI/CD practices.
• Reporting Development: Create queries and reports for products and services.
• Best Practices: Apply Promises, automated testing, code documentation and agile methodologies to ensure scalability and quality.

Mid-level Back-end Developer – JavaScript, Node

Content Writer

• Garantir a qualidade e evolução contínua dos assistentes virtuais, acompanhando performance, identificando fricções e conduzindo um ciclo recorrente de melhorias alinhadas com cliente e time interno.
• Você vai atuar como responsável pela curadoria ponta a ponta, incluindo:
• - Desenhar experiências conversacionais para assistentes virtuais: fluxos guiados e conversas orientadas a objetivo (suporte, onboarding, agendamentos, captação, etc.).
• - Planejar e estruturar jornadas (integradas ou não), definindo:
• - etapas
• - perguntas
• - validações e orientações ao usuário
• - mensagens de erro/retorno
• - saídas e direcionamentos
• - Criar e organizar base de conteúdo
• - Escrever e refinar instruções para IA generativa (prompts e direcionamentos de comportamento), garantindo consistência, segurança e qualidade das respostas.
• - Definir persona e tom de voz, mantendo coerência com o contexto do cliente e com a experiência desejada.
• - Configurar e testar os fluxos na plataforma, entendendo a lógica de construção do bot e garantindo que a experiência esteja redonda.
• - Testar em canais reais (WhatsApp, Web, etc.) e ajustar conteúdo e comportamento com base no uso.
• - Participar de alinhamentos com cliente, ajudando a traduzir objetivos de negócio em soluções conversacionais.

UX Writer – Desenvolvedor(a) de IA Conversacional, Chatbot

• Ensure the quality and continuous evolution of virtual assistants by monitoring performance, identifying friction points, and running a recurring improvement cycle aligned with the client and internal team.
• You will be responsible for end-to-end curation, including:
• Monitor the day-to-day operation of the virtual assistant
• Identify recurring questions, poor responses, content gaps, and conversational frictions
• Propose content adjustments and improvements to the bot's behavior
• Analyze user feedback and experience signals
• Understand the root causes of dissatisfaction and drops in satisfaction
• Turn findings into practical improvement actions
• Monitor the performance of journeys and flows
• Map drop-offs, confusion points, critical steps, and opportunities for simplification
• Recommend adjustments to text, order, clarity, and flow structure
• Track integrations and their impact on experience (in partnership with developers)
• Monitor integration health via API reports, identifying signs of instability that affect the journey (e.g., increases in failures beyond normal levels or drops in success rates). When anomalies are detected, the UX professional documents the perceived impact on the experience and notifies the development team for technical analysis and resolution.
• Analyze human support interactions to identify automation opportunities
• Identify topics that can be converted into content, bot behaviors, or new journeys
• Drive the improvement cycle with the client
• Organize findings and evidence
• Present recommendations and prioritization
• Align what will be executed internally versus what requires client alignment/decision (and, when applicable, commercial follow-up)

UX Writer, Conversational AI Curator, Chatbot

Project Manager

• Support day-to-day operational activities of the department
• Assist in updating schedules and action plans
• Help monitor deadlines and deliverables
• Organize project documents and materials
• Support communications with internal consultants
• Assist in preparing reports and presentations
• Attend meetings to take minutes and follow up on action items
• Update KPIs and controls in spreadsheets or systems
• Support communication between involved teams

Senior BackEnd Developer – JavaScript/Node, AWS

Mid-level Back-end Developer – JavaScript, Node

UX Writer – Desenvolvedor(a) de IA Conversacional, Chatbot

UX Writer, Conversational AI Curator, Chatbot

Project Manager – Intern