Dataminr

Customer Success Manager, SLED

Dataminr

full-time

Posted on:

Location Type: Hybrid

Location: Arlington • Virginia • United States

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Salary

💰 $118,083 - $173,714 per year

About the role

  • Drive First Alert product adoption, renewal, and usage among First Alert customers
  • Build a strategy to foster account growth
  • Collect customer feedback and clearly articulate recommendations for First Alert product development to our engineering and product teams
  • Successfully leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth

Requirements

  • Bachelor's degree or equivalent relevant experience in a related field AND 5-8 years of customer success/account management experience
  • Specific experience supporting the public sector, including but not limited to the State and Local Governments.
  • Knowledge and/or experience with publicly available information and the real-time alerting needs of public sector organizations, including but not limited to law enforcement or emergency management.
  • Outstanding ability to communicate both orally and written complex concepts to a wide range of audiences, including technical and non-technical customers within the Software/SaaS space or with senior leaders and decision makers in the form of a presentation
  • High level of accountability and the ability to execute independently on multiple and competing projects and deadlines
  • Must be willing and able to travel to client sites within assigned territory domestically, as needed (approximately 30%)
Benefits
  • Flexible work arrangements
  • Generous PTO and sick leave
  • Competitive benefits package
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data-driven metricsreportingcustomer successaccount managementpublicly available informationreal-time alertingpresentation skillsSaaS
Soft Skills
communicationarticulation of recommendationsaccountabilityindependent executionproject managementcustomer feedback collection
Certifications
Bachelor's degree