Act as primary point of contact between clients and DataLab’s programming and analytics teams.
Responsible for daily client communication via telephone, email, and online presentation tools.
Respond in a timely manner to a wide variety of client inquiries.
Coordinate and lead internal and external client team meetings, as well as occasional onsite meetings.
Professionally and diplomatically resolve difficult issues regarding client concerns and other matters as necessary.
Manage account resources by setting appropriate expectations and delivery timelines.
Identify client priorities and maintain the client’s task list.
Act as the internal subject matter expert for the client’s business processes, business data, and marketing campaign business rules.
Be able to QC, understand, and interpret the client’s marketing campaign results.
Define quality checkpoints for final deliverables. Review and QC final reports and work products prior to client delivery
Review business requirements with DataLab’s programming and analytics teams and explain client deliverables as needed. Set prioritization and timelines.
Act as primary owner of all written documentation delivered to the client, including project and campaign requirements, direct marketing results reports, and presentations.
Support client billing and usage reporting.

Requirements

Bachelors degree in Business Analytics, Marketing Analytics, or similar field.
2-4 years prior customer service experience in a technology setting
Outstanding communication, client management, follow-through, problem resolution, and interpersonal skills
Flexibility to adjust priorities and manage time wisely in a fast-paced environment
Strong aptitude for technology as well as an understanding/interest in direct marketing practices
Outstanding documentation and organization skills.
Excellent problem-solving skills, a highly developed sense of curiosity, and a passion for learning
Ability to communicate in a clear, concise, and understandable manner via email, phone, and in person.
Ability to lead requirement discovery sessions with client, understand and document client business process flows, and provide advice and instruction to clients/users
Knowledge of SQL and prior direct marketing experience a plus
Demonstrated ability to work in a team environment

Benefits

Health, Dental, and Vision Plans: Comprehensive coverage to meet your healthcare needs.
Employee Assistance Program (EAP): Resources and support for personal and professional challenges.
401(k) Retirement Savings Plan: Includes option for Traditional or Roth IRA to help you plan for your future.
Paid Time Off: Enjoy paid vacation and sick leave to maintain work-life balance.
Company Holidays: Nine paid company holidays throughout the year.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

SQLbusiness analyticsmarketing analyticsdirect marketing practices

Soft skills

communicationclient managementproblem resolutioninterpersonal skillsdocumentation skillsorganization skillsproblem-solvingflexibilitytime managementteamwork