Senior Information Security Engineer
CVS Health
HadoopKafkaPythonSparkTableau
Customer Success Manager
Dataiku
full-time
Posted on:
Location Type: Office
Location: Dallas • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $126,000 - $140,000 per year
Job Level
Mid-LevelSenior
Tech Stack
HadoopSpark
About the role
- Actively serve a portfolio of assigned accounts including large enterprise organizations across industries.
- Gain an understanding of clients' use cases and desired business outcomes and help licensed users achieve these goals via Dataiku's Product & Services.
- Help clients translate business use cases into data science solutions.
- Partner with Dataiku Implementation Managers and Data Scientists to ensure successful deployment and engagement with Dataiku.
- Provide guidance to customer organizations on leveraging Dataiku to implement data science projects from design to production.
- Implement customer engagement strategies including consistent Executive Business Reviews.
- Leverage Customer Health analytics to identify customer expansion opportunities and churn risks.
- Collaborate with Dataiku’s Sales team to expand customer relationships and ensure renewals.
- Effectively solve ad-hoc customer issues, interacting with Customer Support and escalating as needed.
- Collaborate with Marketing to grow library of customer testimonials.
- Inform customers of Dataiku’s Product roadmap and provide continuous customer feedback to Product team.
- Stay current on Dataiku’s products, competitive landscape and data science trends.
- Embrace and contribute to Customer Success team methodologies.
Requirements
- Passion for serving large organizations and for data science.
- Comfort establishing credibility with key customer decision makers & influencers.
- Ease in speaking to stakeholders at all levels and various departments: from business executives to data scientists, analysts and IT.
- Working knowledge of databases and big data technologies such as Hadoop and Spark preferred.
- Validated results in prior role.
- At least 5-15 years of prior account management, customer success, consulting experience, preferably within enterprise software or data science.
- Ability to travel up to 40% of the time.
- Location: We are ideally looking for candidates within the CST and MDT regions of the United States.
Benefits
- Eligible roles may also be entitled to receive commission or other variable compensation through Dataiku's incentive compensation program.
- Stock options
- Medical, dental, and vision plans
- Flexible spending accounts
- Pre-tax commuter benefits
- A 401k company match
- Paid vacations and sick leave
- Paid parental leave
- Employer paid disability coverage
- Additional health and wellbeing perks and benefits
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data scienceaccount managementcustomer successconsultingHadoopSparkdata analyticscustomer engagement strategiesexecutive business reviewsdata science solutions
Soft skills
communicationcredibility establishmentstakeholder engagementproblem-solvingcollaborationcustomer relationship managementadaptabilitystrategic thinkinginterpersonal skillscustomer feedback
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