Customer Success Manager

• Actively serve a portfolio of assigned accounts including large enterprise organizations across industries.
• Gain an understanding of clients' use cases and desired business outcomes and help licensed users achieve these goals via Dataiku's Product & Services.
• Help clients translate business use cases into data science solutions.
• Partner with Dataiku Implementation Managers and Data Scientists to ensure successful deployment and engagement with Dataiku.
• Provide guidance to customer organizations on leveraging Dataiku to implement data science projects from design to production.
• Implement customer engagement strategies including consistent Executive Business Reviews.
• Leverage Customer Health analytics to identify customer expansion opportunities and churn risks.
• Collaborate with Dataiku’s Sales team to expand customer relationships and ensure renewals.
• Effectively solve ad-hoc customer issues, interacting with Customer Support and escalating as needed.
• Collaborate with Marketing to grow library of customer testimonials.
• Inform customers of Dataiku’s Product roadmap and provide continuous customer feedback to Product team.
• Stay current on Dataiku’s products, competitive landscape and data science trends.
• Embrace and contribute to Customer Success team methodologies.

Customer Success Manager

Studio Success Manager