Head of Customer Success and Delivery
LimeFlight
Senior Customer Success Manager
Dataiku
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇭 Switzerland
Visit company websiteJob Level
Senior
About the role
- Actively serves a portfolio of assigned accounts including some of the world’s leading organizations in industries such as financial services, insurance, pharmaceuticals, transportation, manufacturing and technology.
- Gain an understanding of client’s use cases and desired business outcomes and help a large number of licensed users achieve these goals via Dataiku's Product & Services.
- Help clients translate the business use cases they’re trying to crack into data science solutions.
- Partner with Dataiku Implementation Managers and Data Scientists to ensure successful deployment and engagement with Dataiku.
- Provide guidance to customer organizations on how to leverage Dataiku to implement data science projects from design to production.
- Implement customer engagement strategies including consistent Executive Business Reviews.
- Leverage Customer Health analytics to identify customer expansion opportunities & churn risks.
- Collaborate with Dataiku’s Sales team to expand customer relationships & ensure renewals.
Requirements
- At least 5-15 years of prior account management, customer success, consulting experience, preferably within enterprise software or data science.
- Strong verbal/written communication & presentation skills; extraordinary listening skills
- Strong knowledge of data science project lifecycle and a proven record of supporting organizations in their AI maturity curve.
- Ease in speaking to stakeholders at all levels and various departments: from business executives to data scientists, analysts and IT.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data sciencedata science project lifecyclecustomer engagement strategiescustomer health analytics
Soft skills
communication skillspresentation skillslistening skillsstakeholder management