Enterprise Customer Success Manager

DataGuard

Managing customer success initiatives in a fast-growing security and compliance tech company. Leading customer onboarding, stakeholder management, and tailoring solutions for enterprise clients.

Posted 5/7/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You lead customer onboarding, ensuring seamless adoption through well-structured processes and customer enablement
You manage partnerships and stakeholders proactively, driving success, anticipating issues, and steering multiple initiatives using proven frameworks and tools
You understand customer needs by gathering insights into challenges and tailoring solutions to maximize satisfaction and business outcomes
You develop account plans, identify upselling and cross-selling opportunities, and collaborate with sales to drive customer expansion and retention
You build and maintain strategic partnerships by understanding client goals and aligning them with company solutions
You monitor customer portfolios, flag risks early, and create anti-churn strategies in collaboration with internal teams

Requirements

What you’ll need

Proven experience as a Customer Success Manager, Account Manager, or Management Consultant, ideally in a fast‑paced SaaS environment
Strong track record in executive‑level meetings, stakeholder management, and delivering impactful presentations, demos, and project work
Genuine interest in Privacy, Information Security, and Compliance, with the motivation to continuously learn and adapt to evolving regulatory landscapes
Team‑oriented, action‑driven, and highly customer‑centric mindset
Excellent communication skills; fluent in English, German is a strong plus

Benefits

Comp & perks

The freedom, trust, and tools to do what you love and make an impact in a purpose-driven company, committed to doing genuine good in the digital world.
Enjoy a high degree of flexibility with tailored working hours, choice of work location, and benefits that support your lifestyle, health, and family needs.
Join a secure, future-focused role in a dynamic scale-up positioned to make a major impact in the rapidly expanding Security & Compliance market.
Grow along expert or leadership paths with support from employee accelerator programs, bi-annual feedback cycles, and a personal training budget.
Work in an environment that values autonomy, rapid decision-making, a flat hierarchy, and collaborative, eye-level communication to keep things moving forward.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer onboardingaccount planningupsellingcross-sellingstakeholder managementproject managementpresentation skillscustomer enablementanti-churn strategies

Soft Skills

team-orientedaction-drivencustomer-centriccommunication skillsproblem-solvingadaptabilityrelationship building