DATAGROUP

Administration

• Implementation and operation of OpenShift environments and IBM OpenShift-based platforms
• Support in designing and deploying customer-specific OpenShift platforms
• Handover of platforms into production operation to the client and the in-house operations team
• Close collaboration with DevOps, infrastructure, and security teams
• Preparation of technical documentation

OpenShift Administrator/Engineer

Content Marketing Manager

• Planning, creation and editing of articles, case studies, press releases, interviews and technical articles
• Developing and implementing a consistent PR and communications strategy
• Maintaining and expanding media contacts (print, online, TV, radio, bloggers, influencers)
• Monitoring media coverage, trends and topic areas (including clipping and analysis)
• Close collaboration with the marketing team, management and external agencies

Content Marketing Expert – all genders

Counselor

• Design and maintain the IT applications of our clients in the public administration sector
• Analyze customer requirements and develop processes together with the team and the clients
• Model business processes, create user stories, or produce functional specifications
• Support quality assurance and accompany the client during acceptance testing

IT Consultant

• You are responsible for ensuring system availability
• Analyze and resolve operational incidents (via ticketing system)
• Administration of server infrastructure, backups, firewalls, MS SQL databases, and networks in virtualized environments
• Communicate and coordinate technical tasks with clients' IT representatives
• Create operational documentation in our ITSM tool
• Proactively incorporate technological innovations and insights

IT Systems Administrator, IT Specialist (System Integration)

Systems Engineer

• Speak our customers' language: Understand their specific requirements, develop tailored concepts and take full responsibility for the technical implementation — ensuring everything runs smoothly and the customer is satisfied.
• Be creative and solution-oriented: Develop smart, stable, and sustainable technical solutions that genuinely advance our customers.
• Build and operate highly available Citrix virtualization environments: Ensure our systems are stable and performant at all times — preventing outages and wait times.
• Commit to quality and performance: Continuously seek optimizations and improvements to elevate our infrastructure and services.
• No standing still — you continuously drive progress.
• Resolve technical challenges independently or as part of a team: Whether tricky faults or complex issues — tackle them with initiative and teamwork to find pragmatic solutions.
• Create clear guides and documentation: So both our customers and internal teams always have clarity.

System Engineer – Citrix, Azure Virtual Desktop

Inside Sales

• You are a versatile all-rounder supporting the complete order handling process: from quote creation and procurement through to invoicing
• You provide advice on all process-related questions concerning order processing, research service portfolios, and prepare customized quotes for our customers
• As part of complaint management, you are the point of contact for supplier communication, complaints, and warranty processing
• As the contact person for our customers and account managers, you develop tailored solution proposals
• You maintain and update customer and order data in the CRM and ERP system SAP S/4HANA
• Continuous process optimization of internal workflows comes naturally to you

Specialist Inside Sales

Manager

• You are the primary point of contact and advisor for all matters concerning selected clients
• You hold overall responsibility for these client engagements and for service delivery across all DATAGROUP departments
• Ensuring compliance with SLAs is also part of your responsibilities
• You are also responsible for client-side billing of contracted services and cost controlling
• You are passionate about continuously optimizing delivery processes
• As a sales-oriented professional, you further develop client relationships and drive strategic growth
• Additionally, you support team leadership and account management with special topics
• In short: you ensure that your clients are satisfied with DATAGROUP's service

Senior Service Manager – All Genders

Human Resources

• Ansprechpartner*in für Führungskräfte und Mitarbeiter*innen in personalrelevanten Fragen
• Erstellung von Arbeitsverträgen und Umsetzung operativer Personalmaßnahmen (z. B. Einstellungen, Versetzungen)
• Erstellung von HR-Reports, Ad-Hoc-Analysen und Statistiken
• Umsetzung von HR-Projekten und Vorgaben in den Gesellschaften
• Unterstützung bei der Analyse des Personalentwicklungsbedarfs und Organisation von Weiterbildungen
• Schnittstelle zu Payroll, Recruiting und externen Partnern
• Zusammenarbeit mit dem Betriebsrat koordinieren
• Koordination mit dem konzernweiten Recruiting und der Personaladministration sowie -abrechnung

HR Generalist

Field Engineer

• Onsite support for EUWS (End User Workplace Services) including IMAC/D and Break & Fix services for desktops, laptops and mobile devices
• Installation and configuration of customer-deployed hardware and software
• Printer support within a multi-vendor service and printer management
• In-depth, non-standard troubleshooting in a customer-specific IT environment
• Monitoring and processing of tasks using an electronic ticketing system
• Handling of a trouble-ticket system (including routing tickets to other departments)
• Communication via ticketing systems, e-mail and telephone
• Installation, software servicing and integration of new systems
• Execution of local moves and hardware rollouts
• Support for mobile systems (iPad, iPhone, Android devices, etc.)
• Support for training and conference rooms
• Updating the knowledge database
• Support of Asset Lifecycle Management

IT Service Engineer

IT Support

• You provide friendly and competent support to our French-speaking customers
• You document and classify tickets in the ticketing system
• You manage and administer requests in the ServicePortal (Mon–Sat, between 6:00 and 19:00)
• You expertly escalate tickets to downstream support teams
• You manage and monitor tickets in accordance with our Service Level Agreements

Junior IT Support Specialist

Architect

• You work on projects and take independent responsibility for the technical implementation.
• You plan, install and commission IBM Power Systems with Virtual I/O Server and IBM i.
• You ensure the stable operation of IBM POWER hardware deployed in data centers and at customer sites.
• You support and advise our customers on all questions related to infrastructure and operating systems.
• As part of ITSM, you independently handle incidents, create changes and support problem management.
• You continuously create, maintain and develop infrastructure and system documentation.
• You implement, test and document releases as well as PTFs.
• You regularly participate in the on-call rotation.

IT System Architect, IBM i

• Übernahme der Administration im Bereich Modern Client Management auf Basis von Microsoft
• Entwicklung von Skripten zur Automatisierung auf Basis von PowerShell
• Paketierung und Rollout von Software auf Basis des PSADT Frameworks
• Konzeptionierung neuer Lösungen und Weiterentwicklung bestehender Konzepte im Modern Client Management Umfeld
• 2nd/3rd Level Support sowie im Problem Management nach ITIL
• Koordinationsaufgaben im Bereich Client Engineering, Tickethandling und Projekten
• Aktive Mitarbeit an Projekten und eigenverantwortliche Teilprojekte
• Unterstützung bei Kunden-Reviews/Jour Fixes

Systems Engineer – Client Engineering

• You are the first point of contact for issues with e-forms and provide fast, competent assistance to our customers
• You document and classify tickets in the ticketing system
• You manage and administer requests in the Service Portal (Mon–Sat, between 07:00 and 19:00), up to 5 days per week and 8 hours per day
• You skillfully forward tickets to downstream support units
• You control and monitor tickets in accordance with our Service Level Agreements (SLAs)

IT Support Specialist

• Provide friendly support to our French-speaking customers
• Serve as the point of contact for issues with e-forms
• Document and classify tickets in the ticketing system
• Handle and administer requests in the Service Portal (Mon–Sat, between 6:00 and 19:00), up to 5 days per week and 8 hours per day
• Forward tickets to downstream support units
• Manage and monitor tickets in accordance with our Service Level Agreements

Junior IT Support Specialist – all genders

• You are the first point of contact for issues related to e-forms and provide our customers with fast, competent assistance
• You document and classify tickets in the ticketing system
• You handle and administer requests in the Service Portal (Mon–Sat, between 7:00 and 19:00) up to 5 days per week and 8 hours per day
• You skilfully forward tickets to downstream support units
• You manage and monitor tickets in accordance with our Service Level Agreements