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DATAGROUP

IT User Help Desk Agent – Full-time or Part-time

DATAGROUP

IT User Help Desk Agent providing technical support in Hamburg for DATAGROUP. Handling hardware and software issues in a hybrid work environment.

Posted 6/21/2026full-timeHamburg • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Professionally receive and handle incoming software and hardware incidents in a large enterprise customer environment
  • Process incidents in the ticketing system: prioritization, classification and documentation
  • Perform error/fault analysis and initiate corrective measures
  • Provide first-level assistance and offer solutions via remote support
  • Escalate incidents to downstream teams when necessary

Requirements

What you’ll need
  • IT affinity as well as strong communication and teamwork skills
  • Excellent spoken and written German; English skills are an advantage
  • Confident use of Windows 10 and Microsoft Office 365
  • Completed vocational training in the IT field or professional experience in IT support

Benefits

Comp & perks
  • Applications without a cover letter welcome
  • Remote work possible after the probationary period
  • Modernly equipped office building on the Elbe with height-adjustable desks, two monitors per workstation, breakout and meeting spaces, and an in-house fitness studio with personal trainer and yoga classes
  • Central location with good transport connections by train, bus, and car, including free parking
  • Employee referral bonus for successful hires
  • Subsidy for the Deutschlandticket, JobRad bicycle leasing, participation in Corporate Benefits, an employee fan shop, contribution to the company pension scheme, and more
  • Support for personal and professional development, e.g., offering ITIL Foundation certification after successful onboarding
  • Promotion of team spirit through regular company events such as summer and Christmas parties, and sponsorship of employee participation in sporting events (including the HafenCityRun in Hamburg)
  • Family-friendly working conditions

ATS Keywords

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Hard Skills & Tools
incident managementerror analysisfault analysisremote supportticketing systemprioritizationclassificationdocumentation
Soft Skills
communicationteamwork
Certifications
vocational training in IT