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About the role
Key responsibilities & impact- Professional handling of incoming software and hardware incidents in a large-customer environment
- Processing incidents in the ticketing system: prioritization, classification and documentation
- Perform root cause analysis and initiate corrective measures
- Provide first-line assistance and solutions via remote support
- If necessary, escalate incidents to downstream teams
Requirements
What you’ll need- IT affinity as well as strong communication and teamwork skills
- Excellent German language skills, spoken and written; English skills are an advantage
- Confident use of Windows 10 and Microsoft Office 365
- Nice to have: completed vocational training in an IT field or professional experience in IT support
Benefits
Comp & perks- Apply without a cover letter
- Option for mobile/hybrid work after the probationary period
- Modern, well-equipped office building on the Elbe with height-adjustable desks, two monitors per workstation, quiet and collaborative rooms, plus an on-site gym with personal trainer and yoga classes
- Central location with good public transport connections (train, bus) and car access, including free parking
- "Employee Referral" bonus for successful hires from your recommendations
- Subsidy for the Deutschlandticket, JobRad bicycle leasing, access to Corporate Benefits, an employee fan shop, employer subsidy for company pension scheme, and more
- Support for personal and professional development, e.g., offering ITIL Foundation certification after successful onboarding
- Promoting team spirit across departments and the company through regular company events, such as summer parties and Christmas gatherings, and sponsoring employee participation in sporting events (e.g., HafenCityRun in Hamburg)
- Family-friendly working conditions
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
incident managementroot cause analysisremote supportticketing system processingprioritizationclassificationdocumentation
Soft Skills
communication skillsteamwork skills
Certifications
vocational training in IT