IT Support Consultant, Bulgarian, German

DATAGROUP

IT Support Consultant resolving errors and assisting users remotely for a major IT service provider. Managing support tickets and ensuring customer satisfaction through effective communication and troubleshooting.

Posted 5/9/2026full-timeRemote • 🇵🇱 PolandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Diagnose and resolve errors and malfunctions remotely using remote access tools
Prioritize, classify, and document issues in the ticketing system
Escalate and forward tickets to the appropriate support teams when unresolved
Manage and monitor tickets to meet service level agreements (SLAs)
Share knowledge and document solutions in the knowledge base

Requirements

What you’ll need

Several years of experience in customer support or IT helpdesk roles
Excellent Bulgarian language skills, both written and spoken
German language skills are a plus
Strong customer-service orientation and ability to multitask
Excellent teamwork and communication skills
Professional phone manner and active listening skills
Strong troubleshooting and problem-solving abilities
Ability to prioritize, classify, and document tickets accurately

Benefits

Comp & perks

Stable employment with one of Germany’s largest IT service providers
Opportunity to gain practical, hands-on IT experience
Open, collegial company culture with a trusting work environment
Flat hierarchies and short decision-making paths
Individual training opportunities and engaging professional challenges
Flexible working hours to support work–life balance
Attractive, modern workplace with remote work options (Poland only)
Social benefits

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingproblem-solvingticketing system managementremote access toolsservice level agreements (SLAs)

Soft Skills

customer-service orientationmultitaskingteamworkcommunicationactive listening