DATAGROUP

Junior IT Support Specialist, French – Technology

DATAGROUP

full-time

Posted on:

Location Type: Hybrid

Location: Rostock • 🇩🇪 Germany

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Job Level

Junior

About the role

  • Technical support for French-speaking clients
  • Documenting and classifying tickets in the ticketing system
  • Managing and administering inquiries in the ServicePortal
  • Forwarding tickets to downstream support units
  • Controlling and monitoring tickets according to the Service Level Agreements

Requirements

  • Technical support is your strength — and French is no problem for you
  • You are the first point of contact for issues with e-forms and help our customers quickly and competently
  • You document and classify tickets in the ticketing system
  • You manage and administer inquiries in the ServicePortal (Mon–Sat, between 6 AM and 7 PM), up to 5 days a week and 8 hours per day
  • You skillfully forward tickets to downstream support units
  • You control and monitor tickets in accordance with our Service Level Agreements
  • You are characterized by a customer-friendly and service-oriented approach to work
  • You are also distinguished by a quick grasp and a structured working style
  • One of your key strengths is very good communication skills and a strong command of expression
  • It is an advantage if you have already gained initial professional experience in the IT field
  • Very good German and English skills, both written and spoken, round off your profile
  • You speak very good German (fluent)
  • Good French skills — you can communicate clearly and support our customers competently
Benefits
  • Your secure future — a permanent employment contract in full-time or part-time
  • Maximum work–life balance — you benefit from a generous home-office/remote-work policy with state-of-the-art IT
  • Your health bonus — subsidy for workplace glasses, weekly exercise program, bike leasing, regular vitamins and support for sports offerings
  • Work where you want — location-independent remote work is possible
  • Skip the traffic — Deutschlandticket for €35
  • Start successfully — with our personal and professional onboarding and feel-good management
  • Growth — we plan your professional development together and support you with free training opportunities
  • You matter to us — with various benefits, company breakfasts, celebrations and team events for fun and cohesion, we ensure your satisfaction
  • Approachable — high appreciation as well as short communication and decision-making paths
  • In the heart of the city — office in a central location with good public transport connections

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportticketing systemServicePortalService Level Agreementse-forms
Soft skills
customer-friendly approachservice-oriented approachquick graspstructured working stylecommunication skills