IT Specialist – German-language IT Support
DATAGROUP
full-time
Posted on:
Location Type: Hybrid
Location: Leinfelden-Echterdingen • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- First point of contact for requests submitted via e-forms
- Provide fast and competent support to our customers
- Document and classify tickets in the ticketing system
- Manage and administer requests within the ticketing system
- Properly escalate and forward tickets to downstream support teams
- Track and monitor tickets in accordance with our Service Level Agreements
Requirements
- Customer-friendly and service-oriented work approach
- Several years of professional experience in an IT environment is a plus
- Strong communication skills and good command of expression
- Very good German (C1) and English (B2) skills, both written and spoken
Benefits
- Permanent employment contract
- Remote work by arrangement — possible up to 100%
- Choice of technical equipment, modern offices with ergonomic workstations
- Subsidy for work glasses, bike leasing, regular vitamins, and support for sports activities
- Deutschlandticket for €37
- Personal and professional onboarding and feel‑good management
- Free training opportunities
- Various benefits, company breakfasts, celebrations and team events for fun and team cohesion
- High appreciation and short communication and decision-making paths
- Office with good public transport connections
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer-friendlyservice-orientedstrong communication skillsgood command of expression