DATAGROUP

Junior ITSM Consultant

DATAGROUP

full-time

Posted on:

Location Type: Office

Location: Nürnberg • 🇩🇪 Germany

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Job Level

Junior

Tech Stack

ITSM

About the role

  • You take responsibility for designing and further developing our company processes according to ITIL standards—structured, transparent and without unnecessary process chaos.
  • You continuously monitor, analyze and optimize the internal IT process landscape across all areas of the company.
  • You drive the strategic development of the process landscape and proactively propose improvement initiatives—standing still is not an option.
  • You prepare internal and external audits against a variety of norms and standards, support them on site and maintain oversight even when situations become critical.
  • You assess and analyze IT risks from a technical perspective together with the system owners—so surprises remain as positive as possible.
  • You align central requirements and procedures with other DATAGROUP companies as well as internally and ensure a consistent, pragmatic implementation.

Requirements

  • You have a degree or vocational training in an IT-related field and initial professional experience in IT Service Management.
  • You have experience in designing and implementing IT Service Management processes—from the initial concept to clean execution.
  • Good knowledge of ITIL standards; ideally you already hold a related certification—this is not mandatory but a strong plus.
  • Ideally, you have supported internal and external audits and stay composed when unannounced questions arise.
  • You are interested in Risk Management and have ideally had first practical exposure—you prefer to identify risks early rather than too late.
  • You work independently, in a structured way and with a high standard of quality—and you address topics proactively.
  • You are communicative and interact confidently and professionally with internal and external stakeholders.
  • Language skills: German at least C1 level; English business-fluent.
Benefits
  • An individual onboarding with a personal mentor—you won’t be thrown in at the deep end.
  • No day is the same: challenging, varied and autonomous—but never boring.
  • Flat hierarchies instead of bureaucratic chains of command. Say it directly.
  • Flexibility as you need it: hybrid working, flexible hours, additional vacation days—this is how we work.
  • Modernly equipped offices: height-adjustable desks, dual monitors, quiet rooms and open spaces—just the way you like it.
  • JobRad (company bike leasing) & team spirit: whether road bike or e‑bike—we’ll arrange your new ride. And yes, we also celebrate sports together (including sponsorship!).
  • Retirement provision? We have it, generally with an employer contribution.
  • Our corporate benefits offer discounts and experiences for shopping and leisure.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT Service Managementprocess designprocess implementationITIL standardsrisk managementaudit supportprocess optimizationtechnical analysisinternal auditsexternal audits
Soft skills
responsibilityproactivestructured workhigh quality standardcommunicationconfidenceinterpersonal skillsanalytical thinkingproblem-solvingindependence
Certifications
ITIL certification