Field Engineer

• Professional handling of customer inquiries in 1st- / 2nd-level support
• Qualification and documentation of requests in an ITSM system
• End-user support for standard software (Microsoft Office, Adobe, etc.)
• End-user support for common operating systems
• IT support in the Microsoft 365 environment
• Support with additional topics: remote maintenance of clients, Citrix support, mobile device management, Active Directory management

IT Service Engineer – Service Desk

IT Service Engineer – Service Desk