Senior Enterprise Architect – DevSysOps
Kooku Recruiting GmbH - Interim Recruiting & RPO
AnsibleAWSAzureCloudDockerJavaScriptJenkinsKubernetesLinuxPythonTerraformTypeScript
IT Help Desk Agent — Full- or Part-time
DATAGROUP
part-time
Posted on:
Location Type: Hybrid
Location: Hamburg • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Professionally receive incoming software and hardware incidents in a large-customer environment
- Handle incidents in the ticketing system: prioritization, classification and documentation
- Perform error/fault analysis and initiate corrective actions
- Provide first-line assistance via remote support and offer solutions
- If necessary, forward or escalate incidents to downstream teams
Requirements
- Strong IT affinity as well as good communication and teamwork skills
- Excellent German language skills, both written and spoken; English skills are a plus
- Confident working knowledge of Windows 10 and Microsoft Office 365
- Nice to have: completed vocational training in an IT-related field or prior experience in IT support
Benefits
- Apply without a cover letter
- Remote work possible after the probationary period
- Modernly equipped office building on the Elbe with height-adjustable desks, two monitors per workstation, quiet and social areas, and an on-site fitness studio with a personal trainer and yoga classes
- Central location with excellent transport connections by train, bus and car, including free parking
- "Employee referral" bonus for successful hires resulting from your recommendation
- Subsidy for the Deutschlandticket, participation in the "JobRad" program, access to Corporate Benefits, an employee fan shop, contribution to the company pension scheme, and more
- Support for personal and professional development, e.g., opportunity to obtain ITIL Foundation certification after successful onboarding
- Promotion of team spirit through regular company events such as summer parties and Christmas celebrations, and sponsorship of employee participation in sporting events (e.g., HafenCityRun in Hamburg)
- Family-friendly working conditions
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
error analysisfault analysisincident managementticketing systemremote supportIT support
Soft skills
communication skillsteamwork skills
Certifications
vocational training in IT
