Service Manager

DATAGROUP

full-time

Posted on: 10/13/2025

Location Type: Hybrid

Location: München • 🇩🇪 Germany

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JuniorMid-Level

About the role

You act as the central point of contact (all genders) between DATAGROUP and your assigned client base
You are responsible for ensuring that agreed service commitments to your clients are met
You accompany the offer process, through project phases to operational services, coordinate service delivery for clients, and manage the involved internal and external teams
You analyze customer needs, develop and validate technical solutions, and incorporate them into proposals
You monitor, control and coordinate contractually agreed Service Level Agreements, define and optimize ITIL processes, and align them with customers
You manage escalation handling for the services you are responsible for
You ensure financial targets are met, including monitoring KPIs and continuously implementing measures to increase efficiency

You hold a successfully completed degree in Business Administration, Economics, Business Informatics, or a comparable education/qualification
You have several years of professional experience in the described area of responsibility
You have an excellent overall understanding of IT services, ideally hold an ITIL certification, and have experience in independently managing client relationships
You are willing to travel approximately four times per month, primarily to the Rhine/Main region (Düsseldorf) and to Oberursel
You are highly articulate and present yourself confidently at management level
You have very good German and English language skills.

Benefits

A trusting working atmosphere with flat hierarchies and a first-name culture in a team of friendly, helpful colleagues
Support for work–life balance through family-friendly flexible working hours and the option to work remotely (e.g., from home)
Modern, well-equipped office on the Fleet Canal with height-adjustable desks, two monitors at the workstation, and quiet and communal areas
Support for personal and professional development, e.g., through internal training offers
An exciting and varied role in a successful and growing company
JobRad (company bike program), employer subsidy for the Deutschlandticket (public transport pass), participation in Corporate Benefits, an employee fan shop, employer contribution to the company pension scheme, and much more
Promotion of departmental and company-wide team spirit through regular company events, such as summer parties and Christmas celebrations, as well as sponsorship for employees’ participation in sporting events (e.g., HafenCityRun in Hamburg)