Customer Success Manager

DataGrail

Customer Success Manager enhancing customer journeys and driving platform adoption at DataGrail. Fostering relationships and advocating for customer needs in the privacy operations domain.

Posted 5/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Own the customer journey from onboarding through long-term success and retention.
Lead customer onboarding and implementation projects, coordinating timelines, stakeholders, and delivery milestones.
Drive platform adoption and customer value by helping organizations operationalize privacy best practices.
Build trusted relationships with customer stakeholders, including privacy, security, legal, and executive teams.
Proactively monitor customer health, identify churn risks early, and drive resolution plans.
Partner cross-functionally with Solutions Architects, Product, Support, and Sales to improve the customer experience.
Identify opportunities to improve onboarding workflows, customer engagement, and operational scalability.
Advocate for customer needs and share actionable feedback to help shape product improvements

Requirements

What you’ll need

Experience in customer success, onboarding, implementation management, or customer-facing SaaS roles
Strong understanding of privacy operations and data privacy regulations such as GDPR and CCPA
Experience working with privacy platforms or related technologies, including tools like DataGrail
Strong project management and problem-solving skills with the ability to manage multiple customer priorities
Ability to build trusted relationships with both technical and business stakeholders
Clear communication skills and confidence working with customer leadership teams
Ability to proactively identify customer risks, drive adoption, and improve customer outcomes
Passion for customer success, privacy, and helping organizations navigate evolving compliance challenges

Benefits

Comp & perks

equity
health, dental & vision insurance
remote-first working environment
401k savings plan
parental leave
wellness benefits
flexible time off
paid holidays
work from home stipend

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successonboardingimplementation managementproject managementproblem-solvingdata privacy regulationsprivacy operationscustomer engagementoperational scalabilitychurn risk identification

Soft Skills

relationship buildingcommunicationcross-functional collaborationadvocacyproactive identificationcustomer focusconfidencestakeholder managementfeedback sharingpassion for customer success