DatAds

Customer Success Manager, Paid Social Media Buyer, Social Media Marketing

DatAds

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Customer Success & Consulting: Support and further develop our eCommerce and agency clients. You analyze existing setups, identify optimization opportunities, and help integrate DatAds more effectively into their daily workflows.
  • Customer Support: Conduct regular calls with clients, provide support via Slack, and actively assist with strategic questions regarding their creatives and campaigns.
  • Upselling & Reactivation: Identify growth opportunities with existing customers and proactively reach out to inactive or former leads via our CRM.
  • Communication & Content: Create copy, emails, and short updates to support customer retention, communicate successes, and assist sales activities.
  • Collaboration & Initiative: Work closely with the two founders, Max and Daniel, contribute your own ideas, and continuously improve our internal processes.

Requirements

  • At least 2 years of experience in Performance Ads (e.g., Meta, Google, LinkedIn, or TikTok) — both in operational campaign management and strategic setup.
  • Ideally experience in an agency or as a freelancer — you understand the dynamics, responsibility, and self-drive that come with it.
  • Hands-on mentality — you take action rather than only analyze and find pragmatic solutions.
  • Growth mindset & self-motivation: You want to see results, take ownership, and build something meaningful.
  • Confident, personable presence in client communication — both written and in video calls.
  • Fluent in German and good command of English, both written and spoken.
Benefits
  • Professional growth: You will be actively involved in exciting projects and have significant ownership of your responsibilities. A steep learning curve is guaranteed.
  • Dynamic startup atmosphere: Fast communication and decision-making paths, flat hierarchies, a talented and motivated founder team, and shared celebrations of success.
  • Flexible working: Adapt your working hours to your needs and enjoy the option to work remotely + 25 days of vacation.
  • Marketing network: Start your career in the marketing community with us, learn from experts, and expand your professional network with top people in the marketing field.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Performance AdsMetaGoogleLinkedInTikTokcampaign managementstrategic setup
Soft skills
customer successcommunicationcollaborationinitiativegrowth mindsetself-motivationclient communicationproblem-solving