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Developer Advocate – Service Management
DatadogDeveloper Advocate helping Datadog, an observability and security platform, advance service management practices. Creating technical content, demos, integrations, and community engagement for SRE, DevOps, and operations audiences.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in service management, incident response, and operational automation while effectively creating technical content and engaging with open-source communities. Proficient in collaborating with engineering teams to enhance communication and presentation skills.
Highest-signal resume keywords
Incident ResponseService Management ToolsTechnical Content CreationScripting LanguagesPublic Speaking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ResponseOn-Call SupportPost-Incident ReviewsSLOsScripting LanguagesAPIsIaaS Cloud ServicesContainersTechnical WritingOpen-Source Contributions
Soft Skills
CommunicationStorytellingCollaborationCoachingPublic Speaking
Tools & Technologies
DatadogPagerDutyOpsgenieIncident.ioRootlyJira Cloud PlatformCortexServiceNowJira Service Management
Industry Keywords
DevOpsMonitoringObservabilitySecuritySREITSM
Tech Stack
Tools & technologiesCloudGoITSMJavaScriptNode.jsPythonServiceNow
About the role
Key responsibilities & impact- Act as a subject matter expert for service management, including incident response, on-call, IDP, Work Management, Workflow Automation, Agent Builder, and operational automation
- Create demos, public speaking content, blogs, documentation, webinars, open-source contributions, research reports, and other content to build Datadog's reputation in DevOps, Monitoring, Observability, and Security
- Partner with product engineering teams to build compelling demos and coach internal engineering teams on communication and presentation
- Interface with open-source communities to drive key messaging and develop new Datadog integrations
- Contribute product feedback, documentation, or code
Requirements
What you’ll need- Approximately 5+ years of experience as a Platform Engineer, Site Reliability Engineer, DevOps Engineer, or Software Developer
- Hands-on experience as an on-call/incident responder and running production systems in complex IT environments
- Strong understanding of incident response, on-call, post-incident reviews, and SLOs
- Experience using service-management tools such as Datadog, PagerDuty, Opsgenie, incident.io, Rootly, Jira Cloud Platform, or Cortex
- Approximately 2+ years of experience in storytelling and creating compelling technical content
- Publicly available writing samples, blog posts, demos, or technical presentation recordings
- Comfortable with at least one scripting or programming language, such as Node.js, Python, Go, or Bash
- Familiarity with APIs, IaaS cloud services, and containers
- ITSM platform experience with ServiceNow or Jira Service Management is a bonus
- Active membership in SRE, DevOps, or incident-response communities is a bonus
Benefits
Comp & perks- No benefits, perks, or compensation extras are specified in the posting