Enterprise Customer Success Manager

Datadog

Enterprise Customer Success Manager at Datadog focusing on customer relationships and product adoption in Thailand. Collaborating with various internal teams to ensure customer success and satisfaction.

Posted 7/3/2026full-timeRemote • 🇹🇭 ThailandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
Proactively build relationships with customers to achieve loyalty and advocacy within their organization
Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
Own and project manage the on-boarding process for new customers
Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

Requirements

What you’ll need

Customer-centric with 3+ years in a Customer Success or Account Management role
Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
Knowledgeable in working with Fortune 1000 companies and global brands across all industries
A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
Experienced in the B2B tech space or with SaaS companies
Able to travel for customer onsite visits and events as required
You have business-level fluency, both in verbal and written communication, in Thai as you will be working with customers speaking this language and you are comfortable in English as this is our company's day to day communication language.

Benefits

Comp & perks

Best-in-breed onboarding
Sales training in MEDDIC and Command of the Message
An inclusive company culture, opportunity to join our Community Guilds
Intra-departmental mentor and buddy program for in-house networking
Continuous professional development, product training, and career pathing
New hire stock equity (RSU) and employee stock purchase plan (ESPP)
Generous and competitive benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong CommunicationAttention to DetailRelationship Building