Lead Customer Account Manager

Datacor, Inc.

Lead Customer Account Manager focused on driving revenue growth for ERP customers in the chemical and food industry. Build trusted relationships and maximize customer value in the software success process.

Posted 7/30/2026full-timeRemote • California • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in SaaS Sales and Account Management, with a strong focus on customer success and relationship building. Proven ability to lead complex projects and drive revenue growth through effective engagement and upselling strategies.

Highest-signal resume keywords

SaaS Sales ExperienceAccount ManagementCustomer SuccessERP ExperienceSales Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Closing Six Figure DealsUnderstanding Technical ConceptsProblem SolvingProcess Manufacturing ConceptsDistribution Concepts

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationRelationship BuildingClient Expectation Management

Tools & Technologies

Datacor ProductsManufacturing SoftwareWarehouse Management Software

Industry Keywords

Enterprise SoftwareSaaSChemical IndustryFood and Beverage IndustryMEDDPICCForce ManagementChallenger Sales

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Grow recurring revenue and boost net retention for assigned book of business
Develop and execute engagement plans to maximize customer value
Nurture deep, trusted-advisor relationships with various roles, including executive level and decision makers
Lead business process reviews with customers to uncover customer priorities and key business problems
Identify, track, and close opportunities for upsell and cross-sell in collaboration with Solution Engineering and Services
Prime customer base for renewals in collaboration with Renewals Team
Serve as a customer advocate with relevant internal teams
Coordinate internal Datacor resources across various teams to ensure customer satisfaction
Keep track of customer progress on key projects and implementations
Manage client expectations regarding the delivery of Datacor products and services

Requirements

What you’ll need

Background in enterprise software/SaaS Sales, Account Management, Customer Success or similar role
4 Year college degree or equivalent experience
5+ years of SaaS selling experience, ERP experience preferred
Demonstrated success closing six figure deals
Ability to synthesize complex issues and communicate clearly to clients and internal stakeholders
Proven ability to lead customers through large, complex projects
Strong ability to understand technical concepts and problem solve
Excellent written and verbal communication skills
ERP, manufacturing, and warehouse management software experience is preferred
Understanding of process manufacturing & distribution concepts in the Chemical and Food and Beverage industry is preferred
Strong foundation in sales methodologies/frameworks such as MEDDPICC, Force Management, Challenger Sales etc. is preferred

Benefits

Comp & perks

Datacor is an Equal Opportunity Employer
Use of AI During Interviews: Candidates do not use generative AI tools or outside assistance during live interviews unless explicitly stated otherwise.