Datacor, Inc.

Lead Application Support Engineer

Datacor, Inc.

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Provide excellent, proactive customer service to GoldSim customers
  • Advise the development team with QA testing during product release.
  • Apply deep industry and product expertise to author product documentation (methods, features, procedures, workarounds) in the form of help topics, user manuals, knowledge base articles, FAQ pages, and example simulations.
  • Update and maintain training materials and lead training seminars both in person and virtually.
  • Serve as subject matter expert to support marketing efforts through representation as a technical resource at conferences & trade shows, authoring blog posts, and developing materials for the GoldSim/Datacor website.
  • Support the Pre-Sales team by demonstrating our software to prospective customers with specific customer or industry examples.
  • Utilize customer feedback and industry expertise to partner with development & product teams to set strategy for product and advise on development imperatives.

Requirements

  • Master’s degree in Engineering or related science field.
  • 5+ years’ experience using GoldSim software as a user.
  • Advanced knowledge of Monte Carlo methods and basic statistical analysis.
  • Domain knowledge in one of our core industries, including mining, water resources, environmental/radioactive waste management.
  • Analytical approach to troubleshooting and problem solving.
  • Ability to proactively identify problems and propose solutions.
  • Ability to work independently and within a team.
  • Fast learner of technical software and an interest in understanding engineering fundamentals behind the software (what calculations are done and how results are produced)
  • Exceptional communication and cross-functional collaboration skills and a customer-centric attitude.
Benefits
  • EOE Statement: Datacor is an Equal Opportunity Employer and does not discriminate on the basis or race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.
  • Use of AI During Interviews: At Datacor, we value thoughtful problem-solving and authentic perspectives. To ensure a fair and consistent evaluation process, we ask that candidates do not use generative AI tools or outside assistance during live interviews unless explicitly stated otherwise.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
GoldSim softwareMonte Carlo methodsstatistical analysisproduct documentationQA testingtroubleshootingproblem solvingtraining materials developmentcustomer feedback analysissoftware demonstration
Soft Skills
customer serviceproactive problem identificationindependent workteam collaborationfast learningcommunicationcross-functional collaborationcustomer-centric attitude
Certifications
Master’s degree in Engineering