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Tech Stack
Tools & technologiesAWSAzureCloudFirewalls
About the role
Key responsibilities & impact- Driving an “automation first” culture to enhance customer experience and strengthen the financial viability of Cloud and Productivity engagements
- Providing technical support remotely via phone, email, or online systems to meet service response times
- Resolving client problems effectively and ensuring clear communication throughout the resolution process
- Identifying and escalating complex technical issues and managing them through to resolution
- Maintaining accurate support records and following up regularly with clients
- Mentoring Support Analysts and contributing to their development and knowledge transfer
- Uplifting automation and maturity across Cloud and Productivity platforms
- Proactively identifying areas for product, services, and education opportunities
- Demonstrating sound Health and Safety practices as per Datacom policy
Requirements
What you’ll need- 3+ years of IT experience, ideally with a development background
- Solid understanding of Windows Server, Active Directory, Enterprise applications, Azure, Entra ID, Web Application Firewalls, Application Proxies
- At least 2 years of experience operating software, hardware, and/or networks
- Knowledge of approaches, tools, and techniques for anticipating, recognising, and resolving automation problems
- Understanding of cloud platform technology strategies and best practices
- Excellent communication skills, both written and verbal
- Strong problem analysis and problem-solving skills
- Ability to work collaboratively in large teams and contribute to an innovative, agile culture
- Orchestration expertise in private and public cloud provisioning (AWS and Azure preferred)
- Ability to communicate technical concepts clearly and align them with client business goals
- Ideally you would hold relevant certifications including Azure AZ104
- Experience with SSL and PKI certificates
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Datacom Website LinkedIn All Job Openings 5001 - 10000 employees Founded 1974 ☁️ SaaS 🏢 Enterprise 🔒 Cybersecurity SaaS
- Enterprise
- Cybersecurity Datacom is a leading technology company in Australasia, providing a wide range of services including enterprise application development, cloud solutions, network services, managed IT services, and cybersecurity. With expertise in data intelligence, software engineering, and digital customer experiences, Datacom helps businesses adapt, innovate, and thrive. They offer specialized solutions across various industries such as agriculture, education, and financial services, focusing on optimizing business processes and enhancing customer engagement. Their cloud strategy aligns with business strategy, ensuring seamless adoption and operation across leading cloud technologies. Datacom values sustainability and community engagement, aiming to make a positive difference in people's lives through technology. Cloud Engineer 🔥 1 hour ago 🏢🏡 Auckland – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior ☁️ Cloud Engineer AWS Azure Cloud Firewalls Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Driving an “automation first” culture to enhance customer experience and strengthen the financial viability of Cloud and Productivity engagements
- Providing technical support remotely via phone, email, or online systems to meet service response times
- Resolving client problems effectively and ensuring clear communication throughout the resolution process
- Identifying and escalating complex technical issues and managing them through to resolution
- Maintaining accurate support records and following up regularly with clients
- Mentoring Support Analysts and contributing to their development and knowledge transfer
- Uplifting automation and maturity across Cloud and Productivity platforms
- Proactively identifying areas for product, services, and education opportunities
- Demonstrating sound Health and Safety practices as per Datacom policy 🎯 Requirements
- 3+ years of IT experience, ideally with a development background
- Solid understanding of Windows Server, Active Directory, Enterprise applications, Azure, Entra ID, Web Application Firewalls, Application Proxies
- At least 2 years of experience operating software, hardware, and/or networks
- Knowledge of approaches, tools, and techniques for anticipating, recognising, and resolving automation problems
- Understanding of cloud platform technology strategies and best practices
- Excellent communication skills, both written and verbal
- Strong problem analysis and problem-solving skills
- Ability to work collaboratively in large teams and contribute to an innovative, agile culture
- Orchestration expertise in private and public cloud provisioning (AWS and Azure preferred)
- Ability to communicate technical concepts clearly and align them with client business goals
- Ideally you would hold relevant certifications including Azure AZ104
- Experience with SSL and PKI certificates Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Cloud Engineer 🕒 May 21 Serko Ltd. 201 - 500 Website LinkedIn All Job Openings Senior Cloud Engineer designing and managing cloud infrastructure across Azure and GCP for Serko's tech platform in global travel. 🏢🏡 Auckland – Hybrid ⏰ Full Time 🟠 Senior ☁️ Cloud Engineer AWS Azure Cloud Docker Google Cloud Platform Java Kubernetes Python TypeScript View More Cloud Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
Windows ServerActive DirectoryEnterprise applicationsAzureEntra IDWeb Application FirewallsApplication ProxiesOrchestrationSSL certificatesPKI certificates
Soft Skills
communication skillsproblem analysisproblem-solving skillscollaborationmentoringinnovationagile culture
Certifications
Azure AZ104