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About the role
Key responsibilities & impact- Our Service Desk Analyst’s are the first point of contact for our clients.
- Proactively problem solving any customer issues that come your way or escalating them as appropriate.
- Provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring.
- Following ITIL processes, identify, troubleshoot and resolve incidents and service requests.
Requirements
What you’ll need- Self-starters who are motivated to kick-start their careers in technology
- Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers)
- Customer-centric superstars — we pride ourselves on delivering our best work to our customers
- Awesome problem-solvers who have fresh ideas and are willing to give anything a go.
- Due to client clearance requirements full New Zealand working rights are required.
- You will be required to be flexible to work weekends and public holidays. Our after hours shifts are between Monday and Sunday 2pm - 9am.
Benefits
Comp & perks- Base salary + kiwi saver + subsidized Life and Health Insurances, retail discounts
- Flexibility in working arrangements- hybrid working model including WFH!
- Continuous career development and progression
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ITILincident managementservice request managementtroubleshootingproblem solving
Soft Skills
interpersonal skillscustomer-centricteam playerflexibilityself-starter