Service Desk Analyst – After Hours

Datacom

Service Desk Analyst providing first point of contact support in Auckland, New Zealand. Handling client issues, calls, and emails in an after hours role as part of Managed Services team.

Posted 5/25/2026full-timeAuckland • 🇳🇿 New ZealandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Our Service Desk Analyst’s are the first point of contact for our clients.
Proactively problem solving any customer issues that come your way or escalating them as appropriate.
Provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring.
Following ITIL processes, identify, troubleshoot and resolve incidents and service requests.

Requirements

What you’ll need

Self-starters who are motivated to kick-start their careers in technology
Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers)
Customer-centric superstars — we pride ourselves on delivering our best work to our customers
Awesome problem-solvers who have fresh ideas and are willing to give anything a go.
Due to client clearance requirements full New Zealand working rights are required.
You will be required to be flexible to work weekends and public holidays. Our after hours shifts are between Monday and Sunday 2pm - 9am.

Benefits

Comp & perks

Base salary + kiwi saver + subsidized Life and Health Insurances, retail discounts
Flexibility in working arrangements- hybrid working model including WFH!
Continuous career development and progression

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ITILincident managementservice request managementtroubleshootingproblem solving

Soft Skills

interpersonal skillscustomer-centricteam playerflexibilityself-starter