Change Analyst

Datacom

Change Analyst providing analysis and administrative support at Datacom's customer sites. Ensuring compliance with Change Management processes and effective communication for change implementation.

Posted 4/16/2026full-timeManila • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Providing analysis and administrative support to changes within a customer’s site
Ensuring that all changes progress in a timely manner within the change management lifecycle
Ensuring all changes comply to the requirements of the Datacom Change Management processes
Ensuring that Support Teams, Customers and ITIL Process owners adhere to the Change Management processes
Facilitating communication and coordination to all stakeholders for the successful implementation of changes
Compiling Business communications as required
Providing the Change Manager with pertinent information for Change reports
Assisting Change Managers with action groups and training sessions
Regularly coordinating with all change requestors to ensure completeness of change order tickets
Ensuring change information is complete for CAB review
Assisting the Change Manager in performing Post Implementation reviews for failed changes
Coordinating retrospective Change documentation following Emergency Changes
Maintaining the Change/Release Calendar with updated change information
Identifying risks affecting the Change Management process
Identifying opportunities for continuous improvement in service excellence
Taking reasonable care for Health and Safety and reporting unsafe practices

Requirements

What you’ll need

Good understanding of Service Management practices
Knowledge of Change Management principles
Working knowledge in ITIL Methodologies
2+ years of experience in IT, with experience in a business environment
Ability to converse with both end-users and IT employees at all levels of the organisation
Good understanding of all aspects of the systems/software development lifecycle
Excellent communication skills, both written and verbal
Certification in ITIL Methodologies

Benefits

Comp & perks

Our office is at BGC Taguig and we have hybrid work setup(Twice a week)
Flexible work schedule
Promote Work-Life balance
APAC focus means no graveyard shifts!
Spotter fees
HMO with Free 4 Dependents
Leave credits
Performance bonuses
Work-life balance environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Change ManagementService ManagementITIL MethodologiesSystems Development Lifecycle

Soft Skills

CommunicationCoordinationAnalytical skillsInterpersonal skillsOrganizational skills

Certifications

ITIL Certification