Datacom

Change Analyst

Datacom

full-time

Posted on:

Location Type: Hybrid

Location: Manila • Philippines

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About the role

  • Providing analysis and administrative support to changes within a customer’s site
  • Ensuring that all changes progress in a timely manner within the change management lifecycle
  • Ensuring all changes comply to the requirements of the Datacom Change Management processes
  • Ensuring that Support Teams, Customers and ITIL Process owners adhere to the Change Management processes
  • Facilitating communication and coordination to all stakeholders for the successful implementation of changes
  • Compiling Business communications as required
  • Providing the Change Manager with pertinent information for Change reports
  • Assisting Change Managers with action groups and training sessions
  • Regularly coordinating with all change requestors to ensure completeness of change order tickets
  • Ensuring change information is complete for CAB review
  • Assisting the Change Manager in performing Post Implementation reviews for failed changes
  • Coordinating retrospective Change documentation following Emergency Changes
  • Maintaining the Change/Release Calendar with updated change information
  • Identifying risks affecting the Change Management process
  • Identifying opportunities for continuous improvement in service excellence
  • Taking reasonable care for Health and Safety and reporting unsafe practices

Requirements

  • Good understanding of Service Management practices
  • Knowledge of Change Management principles
  • Working knowledge in ITIL Methodologies
  • 2+ years of experience in IT, with experience in a business environment
  • Ability to converse with both end-users and IT employees at all levels of the organisation
  • Good understanding of all aspects of the systems/software development lifecycle
  • Excellent communication skills, both written and verbal
  • Certification in ITIL Methodologies
Benefits
  • Our office is at BGC Taguig and we have hybrid work setup(Twice a week)
  • Flexible work schedule
  • Promote Work-Life balance
  • APAC focus means no graveyard shifts!
  • Spotter fees
  • HMO with Free 4 Dependents
  • Leave credits
  • Performance bonuses
  • Work-life balance environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Change ManagementService ManagementITIL MethodologiesSystems Development Lifecycle
Soft Skills
CommunicationCoordinationAnalytical skillsInterpersonal skillsOrganizational skills
Certifications
ITIL Certification