Senior Endpoint Engineering Specialist

Datacom

Senior Endpoint Engineering Specialist designing and maintaining SOE architectures for customers in Australia. Providing advanced support and driving customer collaboration solutions in a hybrid work environment.

Posted 4/16/2026full-timeMelbourne • 🇦🇺 AustraliaSeniorWebsite

Tech Stack

Tools & technologies

AWSCitrixCloud

About the role

Key responsibilities & impact

Designing and maintaining modern SOE architectures for multiple customers
Working with customers to deliver cloud-first productivity and collaboration solutions
Developing processes to standardise support and maintenance across environments
Providing 3rd-level support and acting as an escalation point for complex desktop issues
Proactively managing and maintaining customer SOEs and supporting infrastructure
Delivering project tasks accurately and efficiently and contributing to project reporting
Guiding and mentoring team members to resolve technical challenges
Ensuring a health and safety culture in line with Datacom policies

Requirements

What you’ll need

5+ years of related experience in endpoint engineering and SOE management
Knowledge of hardware and software vendor support processes, including product lifecycles
Advanced end-user management skills alongside modern and traditional SOE methodologies
Intermediate project management principles and Office 365 skills
AWS Workspaces exposure
Strong analytical, problem-solving and communication skills
Proven ability to build customer relationships and deliver solutions in line with organisational goals
Bachelor’s degree in computer science, Technology, or related discipline
ITIL v3 Foundation Certification
Development qualifications with understanding of Full Software Development Lifecycle and version control
Specialisation certifications in Microsoft Messaging, Lync, SharePoint
Citrix certifications — CCP-V, CCP-N, CCP-M or other relevant specialisations
Experience in large-scale collaborative environments

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Datacom Website LinkedIn All Job Openings 5001 - 10000 employees Founded 1974 ☁️ SaaS 🏢 Enterprise 🔒 Cybersecurity SaaS
Enterprise
Cybersecurity Datacom is a leading technology company in Australasia, providing a wide range of services including enterprise application development, cloud solutions, network services, managed IT services, and cybersecurity. With expertise in data intelligence, software engineering, and digital customer experiences, Datacom helps businesses adapt, innovate, and thrive. They offer specialized solutions across various industries such as agriculture, education, and financial services, focusing on optimizing business processes and enhancing customer engagement. Their cloud strategy aligns with business strategy, ensuring seamless adoption and operation across leading cloud technologies. Datacom values sustainability and community engagement, aiming to make a positive difference in people's lives through technology. Senior Endpoint Engineering Specialist 🔥 41 minutes ago 🏢🏡 Melbourne – Hybrid ⏰ Full Time 🟠 Senior 🖥 Software Engineer AWS Citrix Cloud Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Designing and maintaining modern SOE architectures for multiple customers
Working with customers to deliver cloud-first productivity and collaboration solutions
Developing processes to standardise support and maintenance across environments
Providing 3rd-level support and acting as an escalation point for complex desktop issues
Proactively managing and maintaining customer SOEs and supporting infrastructure
Delivering project tasks accurately and efficiently and contributing to project reporting
Guiding and mentoring team members to resolve technical challenges
Ensuring a health and safety culture in line with Datacom policies 🎯 Requirements
5+ years of related experience in endpoint engineering and SOE management
Knowledge of hardware and software vendor support processes, including product lifecycles
Advanced end-user management skills alongside modern and traditional SOE methodologies
Intermediate project management principles and Office 365 skills
AWS Workspaces exposure
Strong analytical, problem-solving and communication skills
Proven ability to build customer relationships and deliver solutions in line with organisational goals
Bachelor’s degree in computer science, Technology, or related discipline
ITIL v3 Foundation Certification
Development qualifications with understanding of Full Software Development Lifecycle and version control
Specialisation certifications in Microsoft Messaging, Lync, SharePoint
Citrix certifications — CCP-V, CCP-N, CCP-M or other relevant specialisations
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Hard Skills & Tools

endpoint engineeringSOE managementOffice 365AWS WorkspacesFull Software Development Lifecycleversion controlMicrosoft MessagingLyncSharePointCitrix certifications

Soft Skills

analytical skillsproblem-solving skillscommunication skillscustomer relationship buildingmentoringproject managementteam collaborationtechnical challenge resolutionhealth and safety culturesupport and maintenance standardization

Certifications

Bachelor’s degree in computer scienceITIL v3 Foundation CertificationCCP-VCCP-NCCP-M