Senior Endpoint Engineering Specialist
Datacom
full-time
Posted on:
Location Type: Hybrid
Location: Melbourne • Australia
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Job Level
About the role
- Designing and maintaining modern SOE architectures for multiple customers
- Working with customers to deliver cloud-first productivity and collaboration solutions
- Developing processes to standardise support and maintenance across environments
- Providing 3rd-level support and acting as an escalation point for complex desktop issues
- Proactively managing and maintaining customer SOEs and supporting infrastructure
- Delivering project tasks accurately and efficiently and contributing to project reporting
- Guiding and mentoring team members to resolve technical challenges
- Ensuring a health and safety culture in line with Datacom policies
Requirements
- 5+ years of related experience in endpoint engineering and SOE management
- Knowledge of hardware and software vendor support processes, including product lifecycles
- Advanced end-user management skills alongside modern and traditional SOE methodologies
- Intermediate project management principles and Office 365 skills
- AWS Workspaces exposure
- Strong analytical, problem-solving and communication skills
- Proven ability to build customer relationships and deliver solutions in line with organisational goals
- Bachelor’s degree in computer science, Technology, or related discipline
- ITIL v3 Foundation Certification
- Development qualifications with understanding of Full Software Development Lifecycle and version control
- Specialisation certifications in Microsoft Messaging, Lync, SharePoint
- Citrix certifications — CCP-V, CCP-N, CCP-M or other relevant specialisations
- Experience in large-scale collaborative environments
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
endpoint engineeringSOE managementOffice 365AWS WorkspacesFull Software Development Lifecycleversion controlMicrosoft MessagingLyncSharePointCitrix certifications
Soft Skills
analytical skillsproblem-solving skillscommunication skillscustomer relationship buildingmentoringproject managementteam collaborationtechnical challenge resolutionhealth and safety culturesupport and maintenance standardization
Certifications
Bachelor’s degree in computer scienceITIL v3 Foundation CertificationCCP-VCCP-NCCP-M