Datacom

General Manager – Customer Engagement

Datacom

full-time

Posted on:

Location Type: Hybrid

Location: Melbourne • Australia

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About the role

  • Owning the development and implementation of strategy for one or more Customers, in line with broader Datacom strategy.
  • Collaborating with other senior managers to establish strategic plans and objectives.
  • Planning, personnel, budgeting, managing expense priorities, and recommending and implementing changes to methods.
  • Involved in development of methods, techniques and evaluation criteria for projects, programs, and strategy for our customers
  • Directing and controlling the activities of own area of business, sometimes through managers within the team.
  • Supporting Sales, Presales and Technical teams across Datacom ensuring an aligned go-to-market approach focused on growth and mutual benefit between Datacom and our customers.
  • Managing the relationships with (and between) external agencies and suppliers, ensuring contracts and service levels are negotiated in line with strategic aims and financial constraints and ongoing service is in-line with agreed contracts.
  • Making final decisions on administrative or operational matters, ensuring effective achievement of operational objectives.
  • Ensuring budgets and schedules meet requirements.
  • Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the business.

Requirements

  • Extensive experience working in a large, complex customer environment, coordinating cross-functional teams to deliver services that meet SLA/KPI targets
  • Accountable for designing and shaping services within the account, establishing architecture and service design disciplines to ensure operational readiness and compliance with all SLA, KPI, and performance targets
  • Set governance and design standards to ensure services are scalable, secure, reliable, and aligned with our customer
  • Provide senior-level technical guidance across the client’s environment, including risk assessment, and optimization opportunities
  • Regularly engage with the client’s CTO to align the client’s technical roadmap with the customers strategic roadmap and offerings.
  • Demonstrated experience in managing people and large cross functional teams
  • Financial management including manage the P&Ls
  • Working within Tier 2 service provider
  • Masters of Business Administration
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
service designarchitecture designrisk assessmentfinancial managementP&L managementSLA complianceKPI managementoperational readinesscross-functional team coordinationgovernance standards
Soft Skills
strategic planningnegotiationinfluencingcollaborationleadershiprelationship managementdecision makingcommunicationbudget managementproblem solving
Certifications
Masters of Business Administration