Senior Product Manager – Payroll Experience
Datacom
full-time
Posted on:
Location Type: Hybrid
Location: Auckland • 🇳🇿 New Zealand
Visit company websiteJob Level
Senior
About the role
- Define and own the UX strategy and roadmap for all user cohorts, including employee self-service; align with company OKRs and establish measurable UX outcomes
- Lead deep user research and discovery; synthesize insights into opportunities, personas, journey maps, and hypotheses; prioritize backlog items with a clear user-impact focus
- Own end-to-end UX delivery with cross-functional teams (design, frontend, backend, data, analytics, compliance, GTM, and customer success); ensure accessible, intuitive, scalable experiences
- Write PBIs and acceptance criteria focused on user outcomes; translate research findings into flows, wireframes, prototypes, and design specifications
- Conduct usability testing, contextual inquiries, and ongoing usability monitoring; drive iterative improvements and data-driven decisions; manage change as needed
- Monitor UX metrics and perform post-launch analyses; run experiments to optimize flows and adoption
- Communicate progress, trade-offs, and impact to stakeholders; advocate for the user across the organization
- Mentor junior product managers and foster a culture of continuous learning and user-centricity
- Ensure safety, compliance, and ethical product development in line with company policy; champion inclusive design and accessibility across the product lifecycle
Requirements
- 5+ years of product management with proven success delivering exceptional user experiences in fintech/payroll or regulated domains
- Exceptional customer understanding and empathy; expert in qualitative research methods (interviews, contextual inquiries, diary studies, ethnography) and quantitative signals
- Deep involvement in research with the ability to translate insights into a compelling UX strategy, personas, journey maps, and actionable roadmaps
- Track record of delivering UX improvements that drive adoption, satisfaction, efficiency, and error reduction; strong UX metrics (task success, time on task, CSAT, NPS, funnel metrics)
- Experience collaborating with designers, researchers, engineers and customer-facing teams to translate user needs into PBIs and acceptance criteria
- Strong backlog management and prioritization skills; able to balance user outcomes with business goals
- Knowledge of accessibility (WCAG), inclusive design, and compliance considerations in product development
- High-level understanding of frontend technologies and architecture to partner effectively with engineers on UX feasibility and performance
- Familiarity with OKRs and aligning UX work with company objectives
- Proficiency with AI tools for discovery, research, documentation, and rapid prototyping
- Excellent communication, stakeholder management, and the ability to influence cross-functional teams
- Leadership and mentoring capabilities; passion for coaching junior PMs and promoting a culture of learning
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
UX strategyuser researchpersonasjourney mapswireframesprototypesusability testingUX metricsbacklog managementaccessibility
Soft skills
customer understandingempathycommunicationstakeholder managementleadershipmentoringcollaborationprioritizationinfluencecontinuous learning