Field Engineer
Datacom
full-time
Posted on:
Location Type: Hybrid
Location: Hastings • 🇳🇿 New Zealand
Visit company websiteJob Level
JuniorMid-Level
About the role
- Onsite support across a number of clients (varying locations) – valid NZ driver’s license and your own vehicle are required.
- Serving as the company liaison with customer on administrative and technical matters for assigned projects.
- Building and supporting end-user devices (PCs, laptops, thin clients, printers, mobiles, tablets).
- Diagnosing faults / troubleshooting / problem solving.
- Windows desktop, server and network support.
- Building productive working relationships across a variety of colleagues, clients, and suppliers.
- May include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
Requirements
- 2+ years of relevant IT experience.
- Experience with installation, diagnoses and repair of pc systems, end user devices and software (e.g. laptops, desktops, tables, Intune, O365, current Windows Operating Systems)
- Working familiarity with server and networking equipment
- Ability to work on assignments of moderate scope where analysis of situations or data requires a review of a variety of factors.
- Ability to work in large, collaborative teams to achieve organisational goals.
- Proven analytical and problem-solving skills.
- Ability to translate user needs into a technical solution.
- Excellent customer relationship building and management skills.
- Effective presentation skills with the ability to convey technical information across various levels.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingdiagnosing faultsinstallationrepairWindows Operating SystemsIntuneO365server supportnetworking equipmentend-user device support
Soft skills
problem-solvinganalytical skillscustomer relationship managementcollaborative teamworkpresentation skillsbuilding relationshipscommunication skillstechnical translation
Certifications
valid NZ driver’s license