Senior Customer Success Manager – Strategic Accounts

Data4

Customer Success Manager ensuring client satisfaction and growth throughout their lifecycle in data center services. Leading customer communications and managing client tickets using DATA4’s tools.

Posted 6/27/2026full-timeCornaredo • 🇮🇹 ItalySeniorWebsite

Tech Stack

Tools & technologies

CloudITSM

About the role

Key responsibilities & impact

Ensure customer satisfaction, retention, and growth by delivering proactive, high-value, and personalized support throughout the customer lifecycle within our data centers.
The Customer Success Manager (CSM) is the primary point of contact for the client for all types of requests.
Manage customer communications (maintenance, events, incident management, improvement areas, technical work).
Monitor and improve customer satisfaction.
Manage client tickets using DATA4’s tools related to CSM activity.
Identify cross-sell/up-sell opportunities (e.g., hands & eyes, contract upgrades, DR services, cloud services).
Internal Coordination: Be the voice of the customer internally: contribute to continuous improvement in services, processes, and communication.

Requirements

What you’ll need

Proven experience in customer relationship management within data centers.
Managing Key Accounts
Strong listening and needs analysis skills.
Ability to coordinate and manage projects and external service providers.
Project management capabilities.
Proficient with standard office tools.
Basic knowledge of data center technologies: power, cooling, physical security, network connectivity.
Excellent verbal and written communication skills.
Strong customer service mindset, diplomacy, and attention to detail.
Ability to simplify technical topics for various audiences.
Experience managing a technical client portfolio.
Proficient with ITSM and CRM tools.
Fluent in Local language; Fluent in English.
Versatility and open-mindedness.
Pragmatism and adaptability.
Strong interpersonal skills and active listening.
Decision-making ability.
Analytical and synthesis skills.
Methodical and detail-oriented.
Team spirit.
Good stress management.

Benefits

Comp & perks

Flexible working arrangements

ATS Keywords

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Hard Skills & Tools

Customer Relationship ManagementProject ManagementData Center TechnologiesITSM ToolsCRM ToolsNeeds AnalysisTechnical Client Portfolio ManagementCross-Sell/Up-Sell StrategiesIncident ManagementClient Ticket Management

Soft Skills

Excellent Communication SkillsStrong Customer Service MindsetActive ListeningInterpersonal SkillsDecision-Making AbilityAnalytical SkillsAttention to DetailVersatilityPragmatismTeam Spirit